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Retail Manager

National Trust
Closing date
26 Jun 2021

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Job Details

We are looking for a person with drive and ambition to lead the property retail operation so that is it commercially successful and consistently exceeds our visitor's expectations, managing a small team of paid and voluntary retail staff. You will effectively manage the stock and merchandise products to reach financial targets and maximise income and profitability. You will also help to support the wider property team when required, to ultimately deliver an excellent experience to visitors.

Hours: We are open most of the year, the main times you would be working are Saturday through to Wednesday, with Thursday and Friday off as we are closed these days.

Salary: £21,200 per year, pro rata

Duration: Permanent

East Riddlesden Hall is a small property situated in an urban area on the outskirts on Keighley. A 17th Century Manor house steeped in history. A hidden gem!

The shop is situated in a shared space with visitor welcome and the tearoom. One of the smaller shops in the National Trust but at it's peak can get quite busy.

We are open most of the year, the main times you would be working are Saturday through to Wednesday, with Thursday and Friday off as we are closed these days.

We open from the end of February through to the end of October with a few weekends in November and December.

The hours are annualised, you'll be paid the same on a monthly basis. You'll find you'll work more hours during spring, summer and autumn, nearly full time and then do much less over the winter months.

The role has lots of opportunity for growth from the sales to building a team. It really is a great opportunity for someone with fantastic attention to detail, skills in leading a team, retail experience and a positive attitude to learning. And an eye for plants would be great too as we have a fabulous plants and gardens offer when open fully.

You'll be working as a part of a wider operational team on site and have the wider support of your Area Manager and central team.

We would recommend you visit the site before applying to get a feel for the place

Your job role will include setting and achieving sales incomes and working hard to maximise income and profitability using the Trust's commercial procedures and instructions. You will be monitoring these results and take action when necessary to achieve targets and deliver budgets. You will also be creating staff rotas, monitoring pay roll costs and controlling resources.

It will be your responsibility to create a positive working environment for your team and volunteers.

You will need to maintain high standards of presentation and merchandising to create enticing displays for visitors. You will need to keep the shop looking presentable and change the displays with the seasons and keep on top of new trends.

A part of your role will also be to manage stock control, cash handling processes and identify risks within the business. You will also need to keep on top of all compliance and relevant legislation.

Developing the business will be a crucial aspect of your role and you will work closely with your area manager to develop the retail plans and seek out new opportunities to drive income and innovation.

This is an annualised role working 975 hours through the year. During the busy summer months this will likely be around 20-21 hours per week worked over 4 shifts including weekends. During winter opening this would likely drop to 5-6 hours worked over the weekends only in one shift.

Please note that due to the nature of an annualised contract the weekly hours and days of week worked will vary and some flexibility will be required.

Please also read the full role profile, attached to the end of this advert.

In your application please provide details of how you meet the following minimum criteria:
  • Inspiring and great with people
  • Enjoy working with and supervising a team and unafraid to give direction and feedback
  • Target/ Sales driven
  • Customer aware and take pride on delivering excellent customer service
  • Able to bring to life new idea's

And you'll need to demonstrate the following experience on your CV/application;
  • Experience managing a retail operation with knowledge of retail best practice (including selling, merchandising, space management, stock control, risk)
  • Customer service / sales focused
  • Experience coaching, developing and supervising teams - rotas, managing absence, giving feedback
  • Working towards delivering targets - customer satisfaction / financial
  • Awareness of Health and Safety requirements
  • Confident with using IT, retail management systems and Social Media for marketing
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