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Internal Account Manager

Employer
Keyfuels
Location
UK
Salary
Competitive
Closing date
23 Jun 2021

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Sector
Accountancy
Contract Type
Permanent
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Job Details

BOUT THE ROLE

Are you looking for a rewarding career in account management?

This is a fantastic time to join one of the UK's leading business and fuel expenses card provider. With ongoing training, support and career development, coupled with an excellent work/life balance, you'll be joining an organisation that is constantly evolving, focussed on innovation and new product development.

A new opportunity has arisen within the Key Fuels internal account management team. Working alongside a team of two field account managers, you will provide excellent, proactive, phone-based account management for our medium to large customers to grow the value of customers through commercial awareness, sales acumen and customer service excellence.

Some customers will be high value. Therefore, exceptional relationship management skills are essential. Successful applicants will also be expected to maintain a profitable customer portfolio, whilst adding value for both the customer and FLEETCOR.

KEY ACCOUNTABILITIES:

• Primary point of contact (proactive and reactive) for your customer portfolio to maintain and grow current revenue streams from each customer through effective commercial and negotiation skills, as well as gaining customer intelligence to retain and grow the portfolio

• Targets for volume retention & growth, revenue maintenance & growth and upsell of new products into existing customers will be a fundamental element of the role

• Ensure regular, detailed, value-added and proactive account management to all customers in an allocated portfolio, identifying commercially viable options for increased volume

• Conduct regular reviews via the telephone with each customer to reinforce the value of FLEETCOR proposition and ensure compliance by both parties with contractual terms

• Focus on swift delivery for customers in terms of issue resolution, information provision with clearly defined actions that are delivered by working with the Keyfuels Service Team to meet customers' requirements, whilst also identifying root cause analysis on all issues

• Build and develop professional relationships with peers, colleagues and third parties and lead relationships with key stakeholders (internally and externally) in order to deliver and exceed specific customer requirements

• Ensure that relationships with multiple and key decision-makers are developed to support the customers and FLEETCOR's objectives

• Provide the Head of Customer Management with internal support, as required on adhoc activities or key business initiatives

• Provide ad-hoc support to Keyfuels Partner channel, Focusing on swift delivery for Partners in terms of information provision & escalation of queries

• Provide support to Keyfuels Partner channel concerning new/additional products and services, gaining an in-depth understanding of such products

QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE:

• Good customer management experience, particularly in working with large and complex customer organisations

• Exceptional relational skills with the ability to influence customer decisions persuasively using telephone and email communications

• Self-motivated, proactive and disciplined, with good time management skills to ensure customers are professionally and efficiently managed in line with the customer service charter

• Focus on delivering results (Productivity, revenue and volume targets) with sound commercial awareness

• Strong understanding of financial and commercial drivers and impact of service provision to deliver them

• Maintain up to date knowledge of industry and technology developments and involvement in networking opportunities

• Work in collaboration with the Account Managers - Key Accounts should a field visit be required as appropriate

BENEFITS
  • Earn Up to 7k in commission
  • Discounted AA breakdown cover (80% off)
  • FREE Private medical insurance through Vitality which offers additional benefits
  • 25 days annual leave plus Bank Holidays
  • Employee fuel card
  • A generous pension
  • Life insurance
  • Great team and working environment
  • Flexible working
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