Further your career with Edinburgh Napier University
We are currently looking to recruit a Governance Adviser to join our Governance Services team on a full time basis. Though this role will be predominately based at our Sighthill Campus the role will be responsible for services across all three of our campuses.
The Governance Services team provides corporate governance and information governance support services to the University, its governing body and other key stakeholders to support delivery of our strategy and meet statutory obligations.
Our department's vision is to work closely in partnership with our customers to provide a highly professional support service which underpins delivery of the strategy by facilitating the highest standards of corporate governance and ensuring responsible compliance across a range of requirements.
The successful candidate will provide high quality, flexible, pro-active professional support across the range of corporate governance support and enhancement activities undertaken within the Governance Services team.
In particular, you will be supporting the Appeals, Complaints and Conduct Manager to effectively deliver their remit for the management, oversight and monitoring of complaints, student conduct and academic appeals matters, ensuring these areas are dealt with and resolved in accordance with relevant University policies and procedures.
Who we are looking for
We are looking for a highly organised individual with excellent attention to detail and great people skills who can keep processes on track, ensure deadlines are met, communicate effectively and have a strong customer service focus.
Demonstrable experience of managing, supporting and advising on processes relating to complaints, conduct and appeals, interpreting relevant corporate policies and/or legislative requirements to apply to individual cases is essential.
You should be able to confidently influence stakeholders to apply policies and have experience of training or advising staff on how to apply corporate policies and procedures or comply with legislation.
Benefits we offer
This includes a minimum of 36 days annual leave (includes bank holidays), a generous pension scheme with an Employer contribution of 20.4%, flexible working and professional development opportunities.
Salary: Grade 4 - £26,715 - £31,865
Interviews expected to be held: 19th / 20th July virtually
The University is committed to inclusion, demonstrated through our work in respect of our diversity awards and accreditations and holds Disability Confident, Career Positive and Stonewall Scotland Diversity Champion status. More details can be found here