Exciting opportunity for a Support Services Administrator with excellent administration skills, ideally gained with a sales environment, to provide day to day support to the Sales team. An excellent CV enhancing experience with a €1.5 Billion global IT Services leader.
Support Services Administrator
Billingshurst, Wisborough Green, West Sussex
Plus Excellent Benefits Package
Hours of Work – Monday to Friday 09.00 – 17.30 (37.5 hours per week)
Must have the right to live and work in the UK.
Due to our location, access to your own transport is essential.
As a Digital Transformation Partner, we accompany companies into the digital future. Our range of IT solutions includes consulting, implementation, services and the operation of IT systems.
Our customers benefit from our extensive expertise and our innovative portfolio that covers the IT requirements necessary for a successful digital transformation.
Our headquarters are based in Munich and we employ over 3,000 employees worldwide and have offices in Germany, Austria, Belgium, the UK and the U.S.A.
You will become part of the broader family, joining respected technical experts and business visionaries in Germany, Austria, Switzerland, Belgium, the UK and Ireland.
This is a fantastic opportunity to work within an interesting and varied company that offers a busy yet friendly place of work.
The Support Services Administrator Role:
Key Duties & Responsibilities:
+ Managing daily sales teams’ requests and issues.
+ Completing a check of the shipping forecast, actioning any orders shipped with support (registering HPE support, Care-packs, and sourcing other vendors contracts).
+ Updating Customer’s active inventories.
+ Managing daily customer requests and issues in a timely manner to maintain exceptional customer service levels.
+ Working with our suppliers to obtain pricing for an array of hardware and software support.
+ Working with our vendors to negotiate discount levels and utilising available vendor programmes.
+ Processing sales orders on internal systems.
+ Providing administrative support as and when required and acting as the office point of contact for the team.
+ Working with the Support Sales Team on successful Account Planning and New Business Creation.
+ Working with our helpdesk to make sure Customer support calls are logged in the correct SLA timeframe.
+ Obtaining reports from Autotask to capture expiring contracts due for renewal.
+ Pricing Quotes
+ Orders – review and process customer orders and any subsequent amendments.
+ Building relationships with customers.
+ Sales Forecast / CRM administration
Skills & Experience:
+ You’ll possess strong administrative skills, preferably gained within a sales environment;
+ Customer Service experience is essential.
+ You’ll be proficient in MS packages including Word, Excel and Outlook, working knowledge of CRM is highly desirable.
+ Excellent communication skills both oral and written is a must.
+ A High level of accuracy and attention to detail together with accurate keying / data input skills essential.
+ You’ll possess excellent interpersonal skills with the ability to maintain and build good relationships both internally and externally.
+ The ability to analyse customer needs and recommend solutions with minimal escalations.
+ You’ll have the ability to prioritise workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction
+ The ability to multitask – providing support for various deals at different stages.
+ You’ll be willing to go the ‘extra mile’ and view customer excellence as a personal objective.
+ The Ability to work methodically and calmly under pressure is a must.
+ You’ll possess strong organisational, prioritisation and time management skills together with the ability to self-motivate and manage your own workload.
+ You’ll be proactive in your approach with a flexible attitude.
+ Able to deal with customers in a patient & friendly manner.
+ Being a team player and understanding the importance of collaborative working is essential.
Benefits & Perks:
+ Includes: 25 days annual leave
+ Life assurance
+ Healthcare Cash Plan
+ Employee Assistance Programme
+ On-line Discounts & Savings Platform
+ Free Parking
+ Spot Bonus Scheme
+ Recruitment Bounty Scheme
+ Free Fruit Monday
+ Dress Down Friday
+ Sports & Social club
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
Please include a covering letter (which includes salary expectations) along with your CV outlining the skills and experience that make you the ideal candidate for this position.
Interested? Apply here for a fast-track path to the Hiring Manager
Your Experience / Background / Previous Roles May Include:
Sales Administrator, Customer Service Administrator, Customer Account Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.