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Client Asset Finance Team Leader

Closing date
21 Jun 2021

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Job Details

Job Role: Client Asset Finance Team Leader

Location: Office

Job Sector: Finance

Hours: 35 per week, Monday to Friday

As the Client Asset Finance Team Leader, you will contribute to our vision of being the UKs favourite property manager by:
  • Using your strong communication skills when liaising with both internal and external stakeholders
  • Being customer focused and thrive in working collaboratively and in a fast-paced environment

This role reports to the Client Asset Finance Manager.

About You

You may be working towards an accounting qualification or have experience of working in an accountancy environment.

As you have a strong customer focus, you are passionate about resolving queries / complaints effectively and with a positive attitude.

You also have ability to work as part of a team, mentoring and training your colleagues.

About Us

FirstPort is the UK's leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.

Main Responsibilities
  • Line management responsibility for the Client Asset finance team. Including but not limited to, performance management, employee relations, maintain any department records etc.
  • To be responsible for ensuring that new and existing team members are adequately skilled for their roles
  • Maximise resource and process opportunities through the implementation of continuous improvement methodologies
  • Measure team performance with customer queries ensuring they meet the FirstPort Values
  • Oversee Billing, Credit Control, Accounts Receivable, Accounts Payable, Treasury and Bank Reconciliation activities in the Client Asset division
  • Monitor operational queries and report escalated issues to relevant senior management
  • Provide month end reporting and exception reporting to management
  • Customer complaint resolution and escalation
  • Co-ordinate referrals to solicitors with Debt control team
  • Monitoring diaries and email inbox volumes ensuring the correct resources are focused where most required
  • Responsible for recruitment and selection of team members
  • Set an example for others by championing the Company FIRST values, Customer Charter principles and the Code of Business Conduct
  • Any other ad-hoc duties as required within the Estates Finance function

Our Values

Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.

Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.

Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and
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