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Customer Success Manager

Employer
Pertemps Redditch Commercial
Location
UK
Salary
Competitive
Closing date
20 Jun 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Customer Success Manager
Redditch
£25,000 - £30,000
Permanent
Travel Required - Car included

Do you have an interest in IT? Are you a people person who is a good communicator and works well under pressure ? If so, this role could be just what you are looking for !
We are An award winning company who have consistently ranked in the Sunday Times Top Companies to work for in the UK and have a long and successful history whilst also seeing growth in our market share year on year. Pertemps really value their employees and offer a fantastic benefits package to show it ,including perk box which will give you discount at many major retails, childcare vouchers and share save schemes

We have an unprecedented track record of success, we are a fun, engaging and hardworking team, who enjoy what we do and are well rewarded for it! For over 60 years Pertemps Network Group has focused on building a powerful presence in the Core Business market place by ensuring the brand has become synonymous with a variety of industries.

Responsibilities include:

  • Scheduling and delivering training on a series of software applications. Training will be delivered both on-site and remotely.
  • Producing online training resources like webinars and documentation for use across the business.
  • Travelling across the UK to deliver training, support and attend client meetings.
  • Producing reports for clients on their system usage and working with them to encourage best practice.
  • Liaising with other departments across the business to ensure identified issues are resolved in a timely manner.
  • Working with the Projects Team to ensure that all new applications being introduced are understood and successfully adopted by the user base.

Desired skills/character:

  • A people person who is able to communicate at all levels with a wide variety of people.
  • Comfortable presenting/training both 1 on 1 and in groups.
  • Someone who can bring enthusiasm to the role.
  • IT literate and willing to learn. Previous experience in training within an IT context is desirable but not essential.
  • Flexible and able to stay calm under pressure.
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