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Victim Focus Manager

Victim Support
Closing date
29 Jun 2021

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South Wales Victim Focus is looking for a full-time Victim Focus Manager covering Swansea, Neath and Port Talbot. This is a fixed term contract to cover maternity until March 2022. South Wales Victim Focus is funded by the Police & Crime Commissioner for South Wales.Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.The purpose of this role is to lead and manage one of three Victim Focus Teams, ensuring that South Wales Victim Focus realise their aim of helping people cope and recover from the effects of crime.South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey.The nature of service required will vary depending on individual circumstances and will range from short term intervention, to deal with a specific issue, or on-going support addressing a range of needs, potentially including safeguarding and/or supporting individuals through a lengthy criminal justice process.The post holder will lead, motivate and support a team of staff and volunteers to deliver needs led support to victims of crime, which promotes client choice and control. The Victim Focus Manager will work with external partners, including the police, statutory agencies and other third sector organisations developing strong links in the community, working collaboratively and challenging partner agencies to meet the needs of service users. Reporting directly to the Operations Manager, the post holder will help to shape and develop the service to maximise positive outcomes for those that access the service.The successful candidate will have experience of managing, valuing, providing support and guidance to a team with a client service focus as well as experience of building and maintaining relationships with external partners and key stakeholders.Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
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