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IT Service Desk Team Leader

In Technology Group Limited
Closing date
17 Jun 2021

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Technology & New Media
Contract Type
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Job Details

IT Service Desk Team Leader
Up to £30K DOE

We are currently searching for an IT Service Desk Team Leader to lead a team of technicians on a busy service desk in a rapidly growing organisation. You will work closely with the Head of IT and Service Support Manager, project managing, planning as well as operational support for the department. You should have a proactive and driven mindset to progress the team and make continuous improvements.

This is a fantastic opportunity for someone who wishes to work for an organisation that highly values teamwork across all departments and promotes a dynamic and hard-working yet friendly work ethic. My client is searching for the right candidate who has excellent all-round knowledge of IT hardware and software. Whilst also being a self-motivated individual who is dedicated to their role.

Duties & Responsibilities:
  • To lead, direct and manage the work of the IT Technician Team in support of the organisation's objectives and aspirations.
  • To have a proactive mindset - to plan and organise the team to go above and beyond.
  • You will also be getting involved in numerous projects (migrations, installations, upgrades)
  • Provide IT training and guidance on Hardware and Software tech
  • Deputise for the Service Support Manager where required, ensuring continuity of excellent service.

  • Candidates should have experience working on a service desk - leading a team is beneficial!
  • Experience working in an educational setting is a plus.
  • Good base knowledge of all IT Hardware & Software
  • Windows Server & OS
  • Apple OSX, IOS
  • Configuration, installation and troubleshooting of hardware systems (PC, VOIP MDM)
  • Networking
  • Ability to plan and manage projects.

If you are interested in this role and believe that you would be a good fit, then press apply now! For more information email Amelia Avison - amelia . avison @ intechnologygroup . com

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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