HR Consultant - 36899

Jonathan Lee Recruitment
Closing date
8 Jul 2021

View more

Technology & New Media
Contract Type

Job Details

Title: HR Consultant

Contract Position based at: Whitley

Rate - £23.30ph LTD Co rate which equals £18.26 PAYE rate

Inside IR35

Position Description:

HR Consultant - Contact Centre

This customer focused role sits in the Contact Centre within HR Direct at and will primarily clarify and resolve customer enquiries specifically relating to recruitment, performance, reward or employee relations matters. The role is responsible for providing front line HR advisory support to circa 40,000 employees.

Key Performance Indicators
  • First Contact Resolution of Tickets received by Contact Centre
  • Considered responses given to Email and Portal responses
  • Case Resolution to Tickets received

Key Skills Required:
  1. Strong generalist HR experience, including working knowledge of key HR practices such as disciplinary, grievances, absence management and recruitment
  2. Previous experience of working in HR Customer Service role
  3. Degree qualified or equivalent experience preferred

Skills and Experience

  • IT Literate including strong working knowledge of Microsoft Word, PowerPoint and Excel
  • An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable
  • An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment.
  • An individual with the ability to combine a short term, pragmatic focus with longer term planning
  • An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
  • An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
  • A good communicator who can communicate complex ideas
  • An effective team player, actively leads, develops and supports team members
  • Resilient and enthusiastic, an individual able to deliver results under pressure

Education Required:

Degree qualified or equivalent experience preferred

Additional Information:
  • Contract end date 31st July
  • Location will be Whitley, Coventry, however initially will be home working in line with COVID guidelines

To apply for this position please send your CV to

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert