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Assistant Director, Large Business

H M Revenue & Customs
Closing date
14 Jun 2021

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Job Details

Large Business is responsible for HMRC's compliance work with the largest and most complex business customers, businesses which account for some 40% of HMRC's annual revenues.

Our strategy is applied to the UK's 2,000 most complex businesses, which have each been allocated a Customer Compliance Manager (CCM) reflecting our resource intensive, cooperative compliance approach. Using this approach we subject these businesses to an exceptional level of scrutiny and are actively investigating more than half of them at any one time.

This is an exciting and challenging time to be part of Large Business. The taxation of multinationals remains the focus of keen media and Parliamentary interest. We are in the process of implementing a package of measures to increase large business tax compliance and transparency, including the legislative changes flowing from the OECD-led base erosion and profit shifting agenda. In addition we have recently implemented our new enhanced approach to risk assessment.

Large Business is fully engaged with HMRC's transformation programmes which will provide opportunities to build our compliance capabilities. You will play a key role in influencing and implementing these changes. Large Business is currently organised into six regions and two specialist teams, each headed by an SCS PB1 Deputy Director who form the Large Business Leadership Team (LBLT). Large Business is looking for Assistant Directors in the below regions:

South & West (Bristol and Cardiff)
North West x 2 (Manchester and Liverpool)
London (Croydon and Stratford)
North East (Leeds) Job description
As senior leaders in Large Business, Assistant Directors play a key role in leadership within the region.

Assistant Directors are peer led by the Regional Deputy Director, the successful candidate will provide technical, strategic and corporate leadership across the region, Large Business as a whole and the wider HMRC.

The role also involves effectively delivering the Large Business customer strategy by leading HMRC's relationship with some of the UK's largest and most sophisticated business customers who are prominent, household names. This responsibility spans across all taxes and duties ensuring that the right amount is paid at the right time.

Our Assistant Directors lead all aspects of the department's interaction with these customers significant UK operations, their very large tax/duties payments, large multi-national aspects, frequent politically sensitive issues and frequent large-scale mergers and acquisitions.

As well as working with individual businesses, our Assistant Directors are also responsible for leading significant national projects that cover a large number of customers across multi-layered customer groups, or specific risk themes.

Key Responsibilities:

- Develop a deep understanding of customers and their business drivers, including attitudes to risk and compliance, influencing their thinking and approach to tax.

- Discuss, explore and resolve conceptual tax/tax planning issues; identifying and resolving any differences of the risk view between the business and HMRC, encouraging a 'low risk' approach.

- Carefully lead complex, sensitive and potentially challenging reputational issues.

- Lead large scale national projects across customer groups, sectors or risk themes to deliver great compliance outcomes.

- Ringmaster communications and interventions, including appropriately involving HMRC's specialists, ensuring successful delivery of outcomes.

- Active member of the regional senior leadership team supporting performance delivery and creation of an inclusive, diverse and professional culture.

- Role model Our Commitments and live HMRC's values to make Large Business a great place to work and feel confident we're doing the best for our customers.

- Coach and mentor Customer Compliance Managers and tax professional colleagues, building capability and troubleshooting complex cases.

- Ensure CPD is up to date and share expertise with HMRC colleagues.

- Support and deliver corporate objectives and initiatives within Large Business, Customer Compliance Group and HMRC.

Person Specification

As senior leaders in Large Business, Assistant Directors play a key role in leadership, building technical capability, engagement and facilitating change.

You will be able to demonstrate:

Leadership - Experience of providing visible leadership to support long term strategies, with a proven ability to develop a motivated, engaged and high performing workforce and a commitment to diversity and inclusion.

Strategic awareness - Experience of formulating, leading and implementing strategies, policies and programmes which cross organisational boundaries.

Communicating and influencing - The ability to manage effective relationships with internal and external stakeholders at senior level, strong collaboration and influencing skills to build an effective network of key stakeholders quickly. Excellent communication skills to engage confidently in a wide range of situations.

Delivering at Pace - Strong customer service ethos and focus on delivery with the ability to respond quickly to changing circumstances and tight timescales as priorities evolve and escalate issues for resolution.

Specialist knowledge and experience - Recent compliance experience of working on the most challenging and complex tax technical issues.

Academic/Professional Qualifications - The post requires the individual to have either:

Core Professional Training or be 'Fully Trained' Inspectors or Chartered Tax Adviser.

AIIT (Including Paper 4*) or CCAB or a Consultative Committee of Accountancy Bodies membership qualification e.g. Institute of Chartered Accountants of England & Wales (ICAEW), Institute of Chartered Accountants in Scotland (ICAS), Chartered Institute of Public Finance Accountancy (CIPFA), Chartered Institute of Management Accountants (CIMA), Association of Chartered Certified Accountants (ACCA).
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