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Service Desk Engineer

Closing date
16 Jun 2021

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Technology & New Media
Contract Type
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Job Details

Netstar is a well-established technology service provider providing outstanding IT Support, IT Security and technology advisory to hundreds of clients throughout London.

Netstar isn't just a place to work. It's a place to learn, develop, and love what you do.

As well as supporting our clients' systems on a day-to-day basis, Netstar designs, delivers and maintains infrastructure projects including installation and upgrades of systems as well as managing complex IT Security projects.

Our mission is to: Help people succeed through technology.

Whether this is clients, our colleagues, or the broader community; we believe in what we do and are committed to total client satisfaction and professionalism. We also enjoy our work and socialising with each other is a key part of the Netstar family culture.

What you will do:
  • Be the onsite IT engineer and face of Netstar at one of our prestigious clients based in W1, London
  • Be the first point of contact for all IT issues / queries for people based in this office. (whether face to face, over the phone or through our ticketing system)
  • Liase with users throughout the lifecycle of the service request, ensuring issues are responded to and remediated quickly.
  • Troubleshoot a wide variety of technical issues.
  • Work with your colleagues and escalate service requests where required.
  • Manage multiple tickets at any one time based on priority.
  • Deliver against our KPIs
  • Keep the Service Knowledge Management System (SKMS) up to date.

Who you are:
  • Enthusiastic about technology and helping others.
  • A high degree of integrity.
  • Willing to roll sleeves up and take initiative.
  • Someone who makes a good first impression.
  • Actively develops knowledge and expertise, learning new tech and developing skills.

What you need:
  • 18 months experience in a IT support-based role.
  • To be a clear and confident communicator to all levels and abilities.
  • A good understanding of all Microsoft Windows platforms in particular Windows 10.
  • Basic knowledge of Microsoft Office 365 and MS Office applications.
  • Basic technical understanding of networks: WAN and LAN Connectivity, including routers, firewalls, and security.
  • Working knowledge of AV software and e-mail spam filtering systems.

The success of the job holder will be assessed against the following:

· Client service, perception, and satisfaction

· Fast turnaround of client issues (time to resolution)

· Adherence to SLAs.

· Continuous professional development: technical knowledge (certifications)

LOCATION: Central London - W1 (based permanently on client site)

HOURS: Monday to Friday, 9am-6pm

PACKAGE: Salary up to £28k.

20 days holiday + bank holidays

Additional 1 day per year of service (max 25)

2 Personal Days per year, Private healthcare or gym membership & pension scheme.
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