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Cloud Operations Lead

Hays Technology
Closing date
14 Jun 2021

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Technology & New Media
Contract Type
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Job Details

Cloud Operations Lead / Azure / IT Operations

Cloud Operations Lead
Harrogate + Remote working
Up to £60,000

Your new role
Working for a Managed Service Provider, you will manage a team of Cloud specialists (3rd line) and consultants to deliver and support a growing client base and operate the underlying infrastructure.
This is a technical role where you split your time between management (70%) and hands-on (30%).
The successful candidate will have line management of 10 engineers and ideally will already be a Lead Engineer or Manager who can hit the ground running.
This role will be based at the Head Office in Harrogate with two days per week remote working.

Manage and supervise the Cloud Support team (3rd Line / Platform Support / Implementation)
Be consultative with customers on Cloud Services and Cloud Transitions
Assist with the Investigation, review, design, and implementation of core server infrastructure solutions
Ensure that customer tickets are managed in line with prioritisation and SLA's
Manage integrity of configuration information stored on internal systems and devices
Conduct regular team meetings to build relationships, share knowledge and maintain a 'one team' attitude Create training/development plans and training/mentoring of Apprentices, 1st, 2nd line and 3rd line Engineers

Experience needed
Excellent people skills
A "can do" attitude
Bring fresh ideas
Management experience
Leadership qualities with the ability to lead by example
Strong team player with flexible mind-set
Proven experience in a service provider environment
Working knowledge of Azure and Public Cloud offerings
Working knowledge of Microsoft Server and core applications including Server, Exchange, SQL, and MS SCOM Understanding of Active Directory / Virtualisation / Wintel / Storage / Data Centres
Understanding of network knowledge including WAN/LAN topology, TCP/IP, DNS, and routing
Experience of working in a Large Cloud Enterprise
Being involved and led various Projects

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