Field Risk Manager (Remote)

Closing date
6 Jul 2021

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Job Details

About us

Quilter is a leading provider of advice, investments and wealth management in the UK and internationally. Managing over £100 billion of investments on behalf of over 900,000 customers, we operate in one of the largest wealth markets in the world - and one that is growing.

Our promise

At Quilter, we're committed to creating an inclusive culture that embraces diversity. We promote equal opportunities and make sure no applicant receives less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based purely on their skills, qualifications, experience and potential.

About the Role
  • Deliver Initial and Annual inspection visits
  • Explain and enforce the oversight contract with Appointed Representatives and Registered Individuals detailing the requirements, methods of assessment used and timescales to be applied
  • Educate Appointed Representatives and Registered Individuals in respect of their compliance requirements , "Treating Customers Fairly" responsibilities and achieving Good Customer Outcomes
  • Deliver the supervisory and risk assessment regime to Appointed Representatives and Registered Individuals and assess the skills, competencies and knowledge required to maintain competence
  • Conduct Adviser Reviews within the Annual Inspection Visit, completing reports, providing coaching and feedback, identifying risks and escalating any identified failings through to the Senior Field Risk Manager
  • Conduct competency sign off interviews for advisers in line with the requirements and standards
  • Provide regular feedback to senior management on any issues identified within the Quilter Financial Planning group
  • Conduct customer care calls as appropriate when needing to substantiate findings or to support competency sign off
  • Manage identified issues to conclusion through effective use of enhanced monitoring events action Plans and Governance actions plans
  • Use the correct escalation channels in the event of subjective decision making
  • Delivering bespoke supervision reports to key firms
  • Collaborate with other management functions as required

About You
  • Current experience in Field supervision or compliance monitoring
  • Experience of Network/National and IFA/restricted advice models desirable
  • Ability to follow compliance rules and enforce the standards as directed by the network
  • A strong personal identity and corporate focus
  • A competent assessor of adviser competence and able to deliver feedback
  • Strong communication skills in particular strong questioning skills
  • Strong analytical approach and inquisitive nature
  • Able to display sound judgment when assessing risks and developing action plans
  • QCF Level 4 or equivalent Compliance & Risk qualification
  • Relevant Mortgage qualification

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