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Product Support Analyst

Employer
Morgan McKinley
Location
UK
Salary
Competitive
Closing date
22 Jun 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Job Summary
  • London
  • Contract
  • BBBH784248
  • Jun 04, 2021
  • Competitive

Job Description
Product Support Analyst - Fantastic opportunity to join one of the Big4 Tech companies - Advertising Technologies - Competitive salary & benefits

The Product & Service Operations (PSO) organization helps businesses through scaled service delivery & operations. This team combines deep expertise in our client's products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products. As part of the PSO organization, the Technical Solutions Consultants team are creative problem solvers who strive to ensure businesses are utilizing the company's advertising solutions as efficiently and as effectively as possible. They are driven by their passion for technology and creating impact for client's businesses.

Responsibilities
  • Build technical knowledge and expertise in various advertising products
  • Provide consultative guidance to sales teams and external clients on best practices and our client's product setups
  • Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or de-bugging
  • Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team
  • Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met
  • Identify opportunities to optimize and automate workows and support processes

Qualifications
  • 2+ years of experience in the Digital Advertising and/or Technology industries
  • Experience with troubleshooting and ticket escalation
  • Experience translating technical concepts and solutions to non-technical audiences
  • Experience of using advertising technologies such as pixels, ad servers, auctions and delivery
  • Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs
  • Familiarity with SQL

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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