TTEC is seeking a Principal, Project Manager with experience launching new client business in contact centers, to join our Global Project Management team. (location dependent on country)
TTECs Global Project Management Services team (GPMS) is directly responsible for the deployment of Customer Experience Center projects on a global scale; including but not limited to new or expanding client business, internal projects, corporate, business segment and/or enterprise level initiatives. Responsibilities include presales support, new business due diligence and/or project requirement gathering engagements.
What you'll be doing:
Act in a primary liaison and oversight level project management capacity
Serve as client point of contact
Build, manage and maintain master project documentation
Assign functional responsibilities while leading and directing the work of others
Facilitate, communicate and monitor project progress to ensure quality deployment is completed on time and within budget.
Risk identification and mitigation
Escalation and change management
Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience
Partner with internal teams, stakeholders, senior executive level parties and external clients
What skills you'll need:
BA/BS or equivalent relevant experience
Call center operations experience required
Project Management Certification: Project Management Professionals (PMP)
Experience in a formalized project management role leading the deployment of medium to large scale global call center projects, including the management and oversight of diverse functional project teams on a global scale.
Capable of effectively facilitating meetings and developing and executing detail-oriented project plans and deliverables.
Experience with client facing, senior and executive level management communications and formal presentation delivery
Experience with project management and word processing software, spreadsheet and flowcharting applications (MS Project, MS Office, Excel and Visio)
Travel Requirement: 25%, Must have or be able to obtain a valid passport and be willing to travel internationally