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Senior Cloud Support Engineer

Employer
Couchbase
Location
UK
Salary
Competitive
Closing date
15 Jun 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Responsibilities

Utilize cloud and Couchbase expertise in a customer-first mindset to help our customers throughout the world be successful
Have passion for technology and collaboration
Solve complex distributed systems and cloud challenges of today's cloud-native database infrastructure
Take part in a global team of our cloud operations team across the US, UK and India
Handle customer support questions of various levels of difficulty utilizing live text chat with technical or non-technical customers
Genuinely enjoy helping others and be able to interpret their requests
Communication skills both written and verbal and be knowledgeable about a wide range of cloud and open source technologies

Qualifications

7+ years of experience in providing cloud support and troubleshooting database problems
Experience administering large-scale production environments, including IaaS, and PaaS, operating systems (e.g. Linux, Windows), database software
Degree in Tech/Computer Science or equivalent work experience
Strong operating knowledge and troubleshooting skills related to cloud platforms, operating systems (Linux, Unix, Windows), networking, databases and security
Basic familiarity with Amazon Web Service or other cloud infrastructure platforms is required
Couchbase skills are highly desired
Excellent communication skills both written and verbal as well as soft skills troubleshooting issues with customers
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