Senior Account Manager - Paid Social

Jackson Rose
Closing date
8 Jul 2021

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Marketing & PR
Contract Type

Job Details

We're on the hunt for a Senior Account Manager to join the fold.
Your primary objective will be to deliver effective and efficient campaigns including Always
On organic content calendars and hero projects and campaigns across our client portfolio
that spans a number of sectors: FMCG, Hospitality, Fashion & Beauty, Property & Interiors,
Health & Wellbeing.

The ideal candidate is a team player who is able to work collaboratively as well as on their
own; you will need to manage your own time and work to deadlines, communicating with the
broader team to ensure integration is seamless. You must be results-focused and have
superior attention to detail with good organisational skills. This is an incredible opportunity to
work within this successful and rapidly growing team.
? Deliver campaigns across all social channels: Instagram (full suite), Facebook,
LinkedIn, Twitter, TikTok, YouTube
? WeChat / Weibo experience is not essential but this would be a bonus
? Optimising content per platform - a solid understanding of audience behaviours
is important
? Managing designers on repurposing design content
? Develop and grow our existing client relationships to ensure consistent stream of
excellent creative, revenue-generating work. Work closely with our clients to plan
ahead and integrate campaigns with broader marketing plans
? Ensure the most effective use of resources and drive the highest end creative
work with effective production and delivery of projects to budget and time
? Contribute towards building a strong team that collaborates effectively with other
internal departments, sharing knowledge, processes, client vision and KPIs.
? Clients:
? Work closely with the clients to understand their business challenges and
identify suitable additional services to address the clients' needs
? Have the ability to sell Truffle's full creative offering to brands in a way that
is compelling and inspiring, e.g., help explain to brands where social ads
can have a bottom line impact on client's sales and audience growth
? Ensure Truffle becomes a go-to partner for clients looking to navigate a
rapidly changing tech landscape. Drive innovation and fresh thinking
across the client's business
? Monitor the satisfaction of existing clients and ensure that they continue to
work with Truffle
? Team:
? Ensure managers and execs are working to deliver integrated plans that
display a deep understanding of all channels
? Help on-board staff with client knowledge, strategic thinking, client
templates, working process etc.
? Develop and maintain an 'ear' to the ground within the market and
disseminate relevant information to the Truffle team
? Structuring the team to ensure ownership over key existing client accounts.
Creating an environment that promotes outstanding and proactive client
service and positive morale, as well as identifying and troubleshooting
problems and opportunities for the team
? Oversee team in delivering impactful content calendars with strategic
understanding of our clients' objectives and a knowledge of their tone of
voice, guidelines and nuance
? Provide inspirational leadership to the team to collectively drive retention of
client relationships
? Work with senior team to maintain profitability on all projects and
? Paid social / Analytics:
? Managing paid social campaigns from start to finish including set-up,
optimisation and reporting
? Devise budgets for social advertising and present best recommendations
to clients
? Effectively and clearly use Google Sheets / Excel to display analytics
? Set new goals and targets for the team across client accounts; track and
monitor throughout the month and jump in to provide direction to the team
if trajectories are not being met; an agile approach is essential and
problem-solving attitude is key
? Explore new campaign strategies and models, and continuously improve
the campaign strategies through data monitoring and analysis
? Provide thorough analysis on internal progress within team, among clients
and with regards to internal budgets
? Provide clear analysis and recommendations to clients when delivering
campaign reports
? Active participant and leader in team settings including client working sessions,
internal brainstorming and training
? Effectively present ideas and recommendations to internal team and to external
clients with the ability to generate interest and excitement
? Proven track record of paid social campaign management
? History of working in social media
? Proven track record of demonstrating empathetic client skills and a
strategic ability to grow long-term client relationships and accounts
? Demonstrated experience and skills in areas such as advertising, creative
production and copywriting
? Well-versed in a fast paced environment
? Minimum 4 years working experience in digital, social media and/or
advertising across B2B and B2C companies
? Experience successfully managing projects and growing relationships with
SMEs and international clients, and working with cross-functional teams and
agency partners
? In-depth knowledge and understanding of social media, digital and current
communications and content marketing trends
? Proven experience accurately reporting and analysing numbers and metrics
? Proficient in social measurement and listening tools (ex. Sprout Social,
Brandwatch, Sprinklr, Hootsuite, Sysomos, native platform business/ad
managers, etc.) and paid social media advertising for all social channels;
Google ad words not essential but a bonus
? Experience developing strategic recommendations/proposals for social
media and digital activations (paid/organic) and KPIs to effectively measure
? Result and solution-oriented with a strategic mindset, good logical thinking
and strong in data analysis
? Strong execution and good capacity for pressure, and a good sense of
communication and co-working
? Ability to deliver high quality work, multi-task and project manage/manage
deadlines, and delegate tasks with ease

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