Job title: Advice Session Supervisor
Salary: Up to £28K pro rata (depending on experience)
London allowance: No
Salary pro rata: Yes
Hours per week: 22.5
Type of contract: Permanent
Citizens Advice Hertsmere is a well-respected charity, operating in Elstree, Borehamwood. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.
We are seeking to recruit an experienced Advice Session Supervisor to support and supervise advice sessions:
• check advisers' work to ensure quality of advice
• give advice to clients when required for service needs
• ensure high quality of advice is maintained at all times
• promote and take up research & campaign work in accordance with the aims and principles of Citizens Advice
• carry out any other duties compatible with the role as and when required
How to apply:
Please request an application pack
Please explain how you meet each of the points in the Person Specification
Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.
We offer a range of employee benefits, including generous annual leave, pension contribution, training and free parking, plus opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.