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Field Service Engineer / MFP/Copier/ Print

Global Technology Solutions Ltd
Closing date
14 Jun 2021

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Technology & New Media
Contract Type
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Job Details

Field Services Engineer / MFP/ Copier/ Print

An exciting opportunity has arisen for a Field services engineer with experience of either Kyocera, Ricoh , Canon to join well established blue chip organisation looking after their prestigious customer base in East Midlands.

As a Field Services Engineer you will provide technical assistance to assigned our clients accounts within timescales specified by SLAs
* Effectively investigate and rectify faults
* Perform device installation routine maintenance and modifications/updates as required
* Provide support during installations
* Understand and be fully conversant with SLAs relating to assigned accounts
* Understand solutions in use and be able to carry out basic fault finding
* Back up colleagues when necessary - e.g., holiday, sickness, busy periods
* Log call details using the call logging system within agreed timescales
* Report reoccurring faults to enable proactive management of such faults
* Share expertise and technical information with team members
* Build relationships with key stakeholders
* Ensure boot stock and/or site stock is maintained at specified levels
* Attend product courses as requested to ensure knowledge base sufficient for job role
* Adhere to customer health and safety policies and procedures when on site.
* Any other tasks related to technical support as directed by your line manager

As a Field Service Engineer you will:
Have Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
* City & Guilds or similar qualification or comparative competence level.
* Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
* Excellent communication and interpersonal skills to ensure first class customer service
Any experience of network machines setup and scanning etc would be beneficial .

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Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
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