Mandarin Chinese Speaking Account Service Clerk

People First
Closing date
8 Jul 2021

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Ref 20625

Your New Job Title: Mandarin Chinese Speaking Account Service Clerk

The Skills You'll Need:

Some banking working experience, Mandarin and English both fluent, experience in cash deposit handling is preferred

Your New Salary: Competitive salary

Location: Central London

Who You'll Be Working for: an international bank

About the job:

Dealing with the deposit, remittance, Bureau de Change business, customer enquiries, assisting with customers' periodic review, collecting information of AML transaction queries for AML Team and assisting with GDPR, SCV and PSD2 project.

What You'll be Doing Each Day:
  • To create and maintain accurate client information and static data on internal systems;
  • Process the opening and closing of personal and business flexible accounts and fixed deposits accounts;
  • Handle cash deposit and cash withdrawal. Safe keep the cash-box and do cash count daily;
  • Process Inward Remittance (IRM) and Outward Remittance (ORM) transactions;
  • Process Cashier Order/Demand Draft (CO/ DD) business;
  • Process Bureau De Change business;
  • Process internet banking business;
  • To maintain customer files by compiling available information and consolidating the system
  • Filing;
  • AML Suspension Reporting;
  • Customer accounts activity review;
  • Handling customers enquiries and complaints;
  • Internal and external reports;
  • Bank statement and other leaflets posting;
  • Assist in the resolution of compliance problems following appropriate internal processes;
  • Assist with GDPR , PSD2 and other project work when required;
  • Generate and verify SCV File information;
  • Conduct daily basic CASS review operation in accordance with established "policies";
  • Other duties as assigned.

The Skills You'll Need to Succeed:
  • Good Microsoft Office skills;
  • Good organizational ability and attention to detail;
  • Good interpersonal skills with the ability to communicate with people from different departments;
  • The ability to priorities tasks and delegate when necessary;
  • Accurate reporting skills;
  • Good team player;
  • Fluent in English and Mandarin Chinese

Job status: Permanent

Start date: ASAP

Working hours: 9 to 5

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

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