Excellent progression opportunity for an existing 1st or 2nd Line IT Support Technician to join a successful and trusted provider of IT Services.
Level 2 IT Helpdesk Engineer
£26,000 - £29,000
Who we are:
Established in 2013 and with customers across the UK we are focused on delivering quality end-user business services, supporting the diverse needs of the modern workplace.
We partner with our customers and provide them with access to high-quality products and technical support services that augment their business and help them grow.
The Level 2 Helpdesk Engineer Role:
As the second line escalation point for all IT support queries you will work with the first line support team to maintain and monitor IT systems including remote working solutions and understand and resolve technical issues in a prompt and professional manner.
Responsibilities & Duties:
+ Respond to either first line support or end user software or hardware queries via email, phone or face to face.
+ After identifying the issue, you will talk the first line support staff or end user through the required steps to resolution or escalate to third line support as and when necessary.
+ Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
+ Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
+ Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
+ Always maintain a strong customer focus.
Skills / Experience / Qualifications:
+ Educational Requirements - GCSE/A Levels/Degree (as per company minimum requirements)
+ Prior experience within a first or second-line technical product or service focused support role.
+ Ability to problem solve within a technical environment.
+ Strong communication skills.
+ Strong customer service approach and team player.
+ Strong work ethic and ability to work in dynamic work environment.
+ 365 Admin Experience, deployment & Migration
+ Azure Cloud Experience
+ Amazon AWS Knowledge
+ Windows Server 2012 - 2019 Experience
+ Google G-Suite Deployment & Migration
+ Security Compliance Experience
+ ITIL Experience, Frameworks, Services & Change Control
+ Project Management Experience
+ Experience in Prince & Agile (Not Essential but would prefer)
+ VMware & Hyper V Deployment
+ Fileserver hardware configuration & Fault Diagnosis
+ VLAN Configurations
+ MS Exchange 2013 onwards experience.
+ Firewall Configurations
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.