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Service Desk Administrator

Hales Group Limited
Closing date
16 Jun 2021

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Technology & New Media
Contract Type
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Job Details

I am recruiting for my client in Melbourne, Royston. They are currently seeking a Service Desk Administrator to join their busy helpdesk within the Service Department on a temp to perm basis.

The role will primarily deal with:
  • Incoming phone calls & emails over various inboxes
  • Allocation of works to engineers based in the South-East of the UK
  • Working to response times to meet contractual SLA agreements
  • Monitoring dashboard data to ensure we are meeting contractual SLAs
  • Jobsheet processing including forwarding jobsheets to clients & uploading to customer portals
  • Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc
  • Collating associated paperwork and distributing to clients

Applicants will need the following skills:
  • To be organised, with good attention to detail
  • Ability to work in a fast-paced/pressured helpdesk environment
  • Hard working
  • Excellent written and verbal communication skills
  • Good time management skills to work under pressure and to deadlines
  • Self-motivated with the ability to set one's self tasks in a team, as well as individually
  • Pro-active with the ability to think on your feet and for yourself
  • Demonstrate sound decision making when taking responsibility for tasks
  • Accurate data entry skills

Additional information about the role and details of tasks:
  • Liaison with regional offices
  • Filing of contract documentation i.e. client PO's, spreadsheets, engineer paperwork etc. within email inboxes, on the server & physical files
  • Responding to clients enquiries in a prompt manner
  • Working closely with Operations Manager and Contracts Lead
  • Liaison with engineers on a daily basis
  • Updating clients and/or websites and applying for client access permits
  • General liaison with clients on a day-to-day basis
  • Good IT skills - Microsoft Office experience essential, particularly Microsoft Excel

  • Temp - Perm contract
  • 37.5 hours per week
  • £9.50 per hour
  • Standard pension

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
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