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Application Support Analyst Level 1

Employer
Reed Technology Limited
Location
UK
Salary
Competitive
Closing date
20 Jun 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Application Support | SQL | Oracle | Bespoke Support | 1st & 2nd Line Support

Application Support Analyst opportunity in Glasgow salary up to 28,000 DOE, client is looking for a 1st and 2nd Line Application Support Analyst to join their busy Support Team.

Responsibilities:
  • Acting as a point of contact point, receiving and handling requests for support.
  • Responsible for providing 1st and 2nd line support investigation and diagnosis and promptly allocate unresolved issues as appropriate.
  • Prioritise and diagnose incidents according to agreed procedures.
  • Investigate the cause of incidents and provide appropriate solutions.
  • Facilitate recovery, following resolution of incidents.

Competency/Skills Required:
  • Candidates must have experience working with Bespoke Applications.
  • Good problem solving and troubleshooting skills.
  • Friendly, approachable, and helpful with good customer service skills.
  • Good working knowledge of Microsoft core systems and applications.
  • Experience working with SQL or Azure SQL.
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