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IT Business Relationship Manager

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Closing date
16 Jun 2021

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Technology & New Media
Contract Type
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Job Details

A leading global accountancy firm are looking for an IT Business Relationship Manager to join their expanding team. You will be joining a team of 6 and will be reporting to the Senior BRM. Within this role you will successfully act as a bridge between the IT service function and its customer base to ensure that IT services are understood and adopted and equally as important that new opportunities and challenges are understood and relayed back into the IT function. The role will also need to help the whole IT function understand the business requirements and ensure the IT priorities and work is aligned to business priorities.

The team are also required to sometimes perform the role of both Project Manager, Product Manager and Business Analyst for some of the smaller agile and digital engagements from the business stream into the IT function. The role will also involve working with the Innovation and Digital Product teams who are responsible for helping understand the business problems and offer innovative IT solutions.

  • Manage the relationship between IT & the Audit Stream; taking ownership and responsibility for the overall delivery of meeting the business needs while working with the IT solution designers & architects to ensure the development adheres to IT's agreed architectural design and strategic direction
  • Engage and communicate with the business across all business streams to the agreed level and develop an overall positive impression of the IT service
  • Transfer knowledge across the IT department as required and create a strong team network with the other BRM's
  • Act as a point of escalation for service delivery issues and act as an engagement function for proactive IT Support
  • Have a high level of understanding of technology used across the business and existing applications available within IT that could be used to further develop business areas

  • Excellent communication skills, both written and verbal including active listening
  • Confidence in presenting to the business
  • Demonstrates commitment to the firm's values
  • Collaborate on joint ideas and encourages others to view change as a positive process
  • Ability to influence and persuade others outside his/her direct control
  • Ability to identify and analyse alternative approaches to dealing with issues and problems
  • Ability to challenge existing processes and methods in order to help grow and improve the business
  • Experience/understanding of the IT industry; notable areas including Project management and business analysis
  • Experience of working in a project based environment with experience on an end to end delivery
  • Demonstrate an understanding of current business problems and external pressures articulating how IT can help
  • Demonstrate confidence in dealing with all levels of the firm, including management levels
  • Demonstrate ownership and responsibility for deliverables/services and is willing to make tough decisions
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