o you want a rewarding career where you can really make a difference?
Are you an experienced Quality manager looking to work for a leading mental health charity?
If so, you may be the person we are looking for
We're Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: "A better life for everyone severely affected by mental illness."
We have an exciting opportunity for a Quality Support Manager to join our established and friendly Quality team. You will join us on a permanent contract working full time, 35 hours per week with agile working. You will be covering the Midlands region and will be required to travel nationally.
Our Quality and Service Support Team deliver internal quality assurance and service improvement support to established services and provide quality and service implementation Support for new Rethink services.
In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise, Equity and Understanding. If these values resonate with you, we would love to hear from you.
What will you be doing?
Routinely carry out quality audits and where required deliver quality improvement management support to Rethink Mental Illness services
Responsible for contributing to development of Rethink Mental Illness audit methods aligned with best practice in each service type and I carry out audits across our service portfolio
Support the Quality Manager to prepare and present reports and documentation relating to service quality and performance for IGOG, ODG and other stakeholders
Work with colleagues in Business Development and Services to plan and support service implementation plans for new contracts and support successful implementation of new services
Work collaboratively with external organisations, internal colleagues and with people who use our services to identify best practice and contribute to design of service improvement activity
Work as part of the Quality Team to support CQC registered services in preparing for and responding to CQC inspections
Do you have what we are looking for?
Role model Rethink Mental Illness values in all of my work and support colleagues to do the same; using coaching and constructive challenge to support a consistent high-quality approach to working with people using our service
Have good all-round management skills, with experience in an operational and/or quality role in social care and/or NHS settings
Have experience of quality management and using multiple data sources to identify performance / quality issues and solutions
Have experience of contributing to reviewing and changing systems, policies and processes and can identify how I can support effective implementation of these
Have a track record in contributing to service improvement and of achieving sustainable results across multiple service types in Health & Social Care
The safety and wellbeing of our service users and colleagues is our first priority, which is why it is now a condition of employment for anyone joining us that they have either had the recommended Covid-19 vaccine or agree to have it when offered by the NHS. You can find more information on our approach and why we have made this important decision in our attached Covid-19 vaccination information document.
What will you receive?
You will have plenty of opportunities to enhance your abilities with the chance to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:
Salary of £25,690.03 to £28,879.59 per anum
Annual increments up to the top of the band
Contributory pension scheme
Life assurance and employee assistance programme
25 days annual leave rising to 30 days plus bank holidays
Your "Rethink Day" - 1 day's additional leave (pro rata) on your Birthday
Don't just change jobs, change lives!.
Just a couple of final things,
We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.