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Property Desk Advisor

Metropolitan Thames Valley
Closing date
14 Jun 2021

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Technology & New Media
Contract Type
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This role

As a Property Desk Advisor you will answer queries relating to Estates Management and Property Maintenance. This is a challenging and rewarding role where you will get to make a real difference to our customers. This isn't a standard contact centre role, be prepared to be tested on your communication abilities and your commitment to providing customer excellence. If you succeed in inspiring us, we will invite you for an initial telephone interview and if successful, this will be followed by a skype/Zoom interview. Under the current circumstances the role will predominately involve working from home and you will need to have a quiet and suitable space in your home from which to work from and you can place a table and an appropriate chair. Do bear in mind that you must also be prepared to travel to a MTVH office with ease and as reasonably practicable depending on the business need. The teams you will be working predominantly with are based in Beeston, Nottingham and Twickenham.

This role will initially be based out of Nottingham but office base will move to Beeston - Waterfront House summer 2021.

What you'll need to succeed

You will already be customer focused with a can-do attitude and a positive approach. You will have the ability to remain composed under pressure whilst demonstrating empathy to our diverse range of customers. A natural multi tasker, you will operate in an organised and structured manner; be detailed driven and capable of producing outstanding quality work at all times.

This role requires you to have exceptional listening and problem solving skills in order to resolve queries received at the first point of contact in a timely and positive manner. You will need to have typing ability along with moderate IT literacy skills and an understanding of property components and/or structure. No two days are the same so you must enjoy working in a varied and busy property repairs and maintenance environment.

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.

Interview date: TBD

About Us

Our organisation was built on a simple mission - to give people a safe, secure, and affordable home. That is as true today as it was in the 1950's, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that "everyone should have a home and the chance to live well" To fulfil this vision, we work with partners to make our neighbourhoods - new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

What you'll get in return

We also offer a wide range of benefits. Please take a look at our benefits document attached.

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
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