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1st Line Support Technician

Brewster Partners Recruitment Group
Closing date
14 Jun 2021

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Technology & New Media
Contract Type
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Brewster Partners are delighted to be recruiting for a 1st Line Support Technician. As the 1st Line Support Technician, you will work within an innovative software company based in Lincoln, providing technical support to end-users. This role will suit applicants leaving education or switching from a career in another field, who have a good working knowledge of PCs and Windows.

  • Logging phone calls and e-mails from customers and internal departments
  • Troubleshooting problems and working methodically to resolve the issue
  • Escalating more complex issues to 2nd line support and absorbing feedback to understand root causes
  • Closing off tickets and following up where necessary to ensure our customers are happy with the service they have received
  • Identifying and escalating patterns and trending faults
  • Testing and deploying software updates, manually and via automated tools
  • Updating user and technical documentation
  • Building PCs and maintaining asset registers and systems documentation
  • Working with our internal departments on in-house projects
  • Attending customer sites for hardware break / fix (replacement of hardware) or software deployment
  • Being on an on-call rota to respond to infrequent support tasks from key customers out of office hours

  • A good, technical understanding of current Microsoft Windows desktop operating system environments
  • Good working knowledge of networking fundamentals
  • Basic PC hardware component knowledge
  • Microsoft Server operating systems
  • Microsoft SQL Server database
  • Microsoft Internet Information Services
  • Good technical troubleshooting skills
  • Professional in appearance and telephone manner
  • Full Driving License
  • Willingness to take initiative and good attention to detail

Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at Brewster Partners for more information.
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