Your new organisation
Southend-on-Sea Borough Council is a unitary authority based in the heart of the town centre. This diverse and busy town has a great seafront, public parks and leisure activities, competitive house pricing and excellent travel links, accessible via two train lines from Liverpool Street and Fenchurch Street. It offers traditional seaside living that makes it a fantastic place to live and work.
The Council delivers a wide range of vital services at the heart of the community, as well as investing in exciting and ambitious projects that keep Southend-on-Sea firmly on the map. The Council has high expectations for the future and is working with local partners and local communities to ensure we deliver our exciting ambition for what the Borough will be like by 2050.
Your new role
The council are seeking to recruit a Revenues Officer to join the Council Tax, Recovery and Non-Domestic Rates team on a full time, temporary basis (3 Months). The Revenues Officer will deal with the day-to-day administration, billing, collection and recovery of local taxation, and miscellaneous income owed to the Council. The department receives a high volume of telephone calls which the Revenues Officers are required to deal with. Due to the nature of the work some calls can be difficult to manage, therefore it is essential that you have a strong background in delivering excellent customer service in a pressured environment. The Revenues Officers will be required to attend Court where they assist members of the public in matters relating to Court summonses and outstanding debt.
Whilst an Revenues Officer is part of a team, they are required to demonstrate their ability to work independently and make decisions for themselves as part of their role is to respond to customer's requests, maintain customer's accounts and award discount and exemptions which carry a monetary value.
What you'll need to succeed
To be successful in this role, you need to have strong communications skills, eye for detail and you need to be able to demonstrate an understanding of working within the constraints of legislation and knowledge of working in a Local Authority. A knowledge of General Data Protection is essential for this role as you will be dealing with enquiries from the general public, councillors and other departments. Officers are also required to achieve daily targets therefore applicants should be able to demonstrate experience working in a performance driven environment.
It would be an advantage if the applicants have experience working in a debt recovery environment as a majority of the role is dealing with customers in arrears, negotiating payment arrangements, taking suitable recovery action on summonsed debts as well as discussing bankruptcies and charging orders, however this is not essential. IRRV qualifications would also be an advantage for this role but not essential.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
"Please note: Applications for this vacancy may close prior to the date advertised above. This will be dependent on the volume of applications received."
The Council is an equal opportunities employer. They welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit