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Service Design and Transition Lead

KM4Talent Ltd
Closing date
14 Jun 2021

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Technology & New Media
Contract Type
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Job Details

Service Design and Transition Lead

KM4Talent Technology is looking for a Service Design and Transition Lead to join a leading technology company in Hatfield. As a Service Design Lead, you will be responsible for driving multiple Service Design & Transition projects to completion by ensuring an appropriate level of business engagement, planning and communication.

Key responsibilities;
  • Responsible for all service design for new customers whilst ensuring smooth delivery in the transition period from their current IT platform to the new one
  • Define & Agree on Service Design & Transition Plans
  • Ensure the client service performance requirements are understood and built into the Service Model
  • Assure Operability is built into Technical Solutions & Service Designs
  • Manage project & operational budgets
  • Define and manage Service Acceptance Criteria (SACs), Operational Acceptance Criteria (OACs)
  • Contribute to key decision making throughout the project Lifecycle by reporting & managing key design & transition risks & issues

Required skills and experience;
  • Strong track record in Service Design and Transition; all aspects of technology transitioning from one platform to another
  • Excellent stakeholder management skills and ability to generate a positive impact with high credibility
  • Project Management, Continuous Delivery and Agile working experience
  • Proven experience in managing a portfolio of projects.
  • Managing & Delivering Continual Service Improvement initiatives

What's on offer?
  • £55,000 - £65,000 + amazing company benefits
  • Remote working/flexibility
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