JOB ROLE: CRM Manager
HOURS: 09.00 - 18.00 - Remote working from home. You can be based anywhere in the UK
SALARY: c.£40.000 per annum / £19.23 per hour
LOCATION: Remote working
CULTURE: Flexible / creative
DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:
My client is seeking a remote working CRM Manager to join on a temporary basis.
You must be available immediately and happy to work on a permanent basis from home.
IT equipment will be supplied and you can be based anywhere in the UK.
Managing a team of 4 CRM Execs, to deliver CRM performance against the OKRs in line with the road map and marketing campaign calender, with responsibility for ensuring channel performance against targets.
Planning communication with customers which is timely, relevant and engaging in order to drive maximum performance against objectives.
Implementing a comprehensive testing plan to ensure optimum performance in our customer retention channel.
Ensuring that CRM communications and treatment of data within the team is legally compliant.
Managing the subscriber list, ensuring optimum health of the list, and driving list growth and engagement.
Ensuring that excellent email reputation and deliverability is maintained.
Reporting on performance weekly and monthly, and sharing insights and recommendations with the wider business.
Managing the relationship with their Email Service Provider, ensuring they get the most out of them both in terms of expertise and technology.
Working closely with the Brand and Content team to ensure that their communications are engaging and on brand and form part of a wider communications plan for the business.
Working with the Private label team to ensure that they are featuring private label products to an appropriate level in our communications to help drive margin for the business.
Work closely with the brand team, category managers and buyers to ensure CRM is driving growth and brand affinity to a high standard and in line with other team's strategies.
Understanding the company platforms & how they can make the best use of these to drive customer retention.
SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:
Previous CRM Manager experience
Email marketing experience
Basic knowledge of HTML
If this company and position appeals to you then please apply by sending your CV on-line to the advert
Office Angels are an equal opportunities employer
Office Angels are an Employment Business
Thank you for your interest in this role. Successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.
If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.
Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Tottenham court road, Piccadilly Circus, Covent Garden, Leicester Square, Euston
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