Senior Director

Employer
Evoke Health
Location
UK
Salary
Competitive
Closing date
2 Jul 2021

View more

Sector
Marketing & PR
Contract Type
Permanent

Job Details

JOB SUMMARY

The Senior Director will serve as the senior strategic client relationship leader across key engagements for the business and will also support development of the overall strategic direction of the company and drive new business efforts. Typically, the Senior Director:
  • serves as senior/strategic client relationship leader for at minimum 1-2 major client engagements, managing overall strategy across entire piece of business
  • typically has 12+ years' relevant experience
  • leads overall client engagements with 3-5+ direct reports
  • actively leads new business efforts, whether growing current business or helping to secure new clients
  • serves as a member of the Senior Management Team
  • reports to the Executive Vice President, Managing Director or Partner


KEY RESPONSIBILITIES

Client Partnership
  • Responsible for budget forecasting, overall team composition, contracts, client reviews, annual planning, issues resolution,
  • Sought out by clients for advice / counsel, external perspective and coaching
  • Serves as facilitator for client workshops and events, including speaker training sessions, multi-stakeholder convening initiatives, internal messaging workshops,
  • Assesses accounts on an ongoing basis for their strategic alignment to the mission of the agency
  • Leads development of staff plans and actively partners with regional lead in resource and salary planning


Business Development & Operations
  • Contributes suggestions and feedback to the overarching company strategy / annual goals
  • Drives new business growth through cultivation of new client relationships and exploration of organic business growth
  • Continuously drives recommendations on areas to explore for new business potential or company growth opportunities
  • Flawlessly executes on new business proposals and presentations
  • Possesses financial acumen and can appropriately manage and advise on utilization/billability targets, account profitability,
  • Drives creative solutions and presents new opportunities to improve the firm's performance and competitive advantage / differentiation
  • Embraces and values change and is driven to evolve to meet new opportunities
  • Shows thorough understanding of current issues in domestic and global health, translating knowledge into meaningful guidance/counsel for internal teams and clients
  • Enhances agency offerings and staff engagement through honing and promoting niche skills/area of interest (i.e., business development, internal communications, crisis communications, marketing, )
  • Leads internal communications efforts for agreed upon areas of responsibility/expertise


Leadership & Teamwork
  • Provides direct and constructive feedback to leadership team and junior team members/direct reports, leading them in development of fundamental skill sets (writing, research, logistics, etc.)
  • Staffs business effectively and proactively seeks ways to identify, grow and retain top talent
  • Responsible for oversight of staff engagement and productivity for direct reports; includes assessing hiring needs/recommendations, ongoing evaluation of staff climate, championing staff development and growth, advising on issues/course correction as necessary
  • Role models company values and inspires an inclusive culture; drives diversity and inclusion objectives for the company
  • Fosters a culture of collaboration, respect, and growth among account teams and greater agency
  • Demonstrates ability to make difficult business decisions to deliver on company objectives and strategy


Effective Communication
  • Identifies gaps in team communications (internal and external) and proactively proposes solutions to address
  • Shares core areas of expertise with internal team and as thought leader in broader community
  • Demonstrates high emotional intelligence and strong leadership presence
  • Continuously motivates and leads large cross-functional internal teams to excellence
  • Delivers all verbal communications with confidence to clients, teams and external stakeholders


Qualifications
  • Bachelor's degree preferably in communications, marketing, business or related health / science field or equivalent experience
  • 12+ years' communications experience or relevant experience in related field (e.g., marketing, advocacy or health/ science role dealing with public and private sector entities in global and/or domestic health) or relevant expertise in health sector (e.g., global public health organization, pharma, biotech, etc.)
  • Consistent positive performance feedback across all internal teams and from clients
  • Demonstrated track record of winning new business and organically growing existing accounts
  • Proven managerial acumen
  • Excellent problem solver and negotiation skills
  • Handles conflict swiftly and appropriately
  • Delivers and accepts feedback across all levels of the organization
  • Has earned respect (internally and externally) and has a strong leadership presence
  • Superb internal and external communications skills (verbal, written, listening)
  • Positive, professional and flexible attitude that lends itself to quality client service
  • Proven track record managing resources and budgets for large-scale client engagements
  • Experience with media relations strategy and social media landscape; track record of delivering high quality and measurable results
  • Demonstrates keen critical thinking skills and proactivity
  • Recognized project management aptitude
  • Shows an entrepreneurial spirit
  • Strong attention to detail with mastered ability to manage multiple priorities

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