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Business Operations Manager

Concept Resourcing
Closing date
14 Jun 2021

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Technology & New Media
Contract Type
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Job Details

Role Drivers:

Drive change across the Country Field Operations organisation in order to deliver enhanced business performance as evidenced by improved cost profile and KPIs.

** Please note, the role can be based anywhere in the UK and is an initial 12 month contract.

Key Accountabilities:

Drive, manage and track cost reduction initiatives, SIP program across the organisation (Call Rate Reduction, Spare Parts Management, TIS and Organisational Optimisation)
Drive the implementation of a standard operating model
Develop and manage a business review process to track progress against financial targets, KPIs and key program implementation
Manage the Make/Buy Ratio to ensure best resourcing model, leveraging sub-contractors and third parties where appropriate
Ensure HR One Source data is complete and accurate
Manage hiring process
Manage a capacity planning process to ensure that capacity meets current and future demand
Manage key programs as defined by Field Operations management
Setup the appropriate governanceKey Competencies


Degree in Engineering, Information Technology (three to five years equivalent experience) or Master of Business Administration.

Work Experience

Minimum 5 years, in Project Mgmt, Service Operations, Process or Quality Management
Highly motivated with demonstrated leadership and management skills
Experience of operating in a matrix management organisation
Experience of managing and working with remote, diverse and international teams
Problem-solving skills and strong ability to set priorities
Experience with process and quality management tools as well as in design and implementation of service processes
ITIL Foundation Certificate and/or Six-Sigma Greenbelt certification existing or lapsed recommendedParameters for Success

SIP targets
Gross margin improvement
Workforce utilisation/productivity
Operating model compliance
Consistent KPI measurement per country
Program completion on time on budget
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