Dynamics CRM Product Owner

Christian Aid
Closing date
2 Jul 2021

Job Details

About usChristian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. About the roleAre you an inspiring data, analytics and marketing leader looking to make a transformational impact in your next role? Are you passionate about inspiring diverse teams to help them fulfil their potential? Can you engage and influence with energy and good humour? Are you driven to help the world's poorest and most marginalised communities? This is an opportunity to lead our CRM Transformation team in Christian Aid's Fundraising and Supporter Engagement (FSE) department to conclude the programme and hand over to the business.This successful candidate will engage with all appropriate stakeholders, including CA Trustees and Directors, to ensure that the CRM Dynamics project delivers to the needs of business and that all agreed benefits are realised. This person will closely collaborate with the Digital team to help ensure our data capabilities clearly inform and enable our digital transformation journey. As a leader within the CRM Project Steering Group, the postholder will work with colleagues and expert agencies to define the CRM strategy, lead the programme, manage the CRM team, collaborate with colleagues, and communicate to all stakeholders.The CRM Product Lead reports into the FSE Department and will also lead conversations across the organisation and have overall leadership of the programme team including budgetary responsibility.About youYou are a team player with strong data, analytics and marketing skills and know how to use those to deliver outstanding supporter engagement to drive income. You'll have bags of enthusiasm, initiative, and excellent problem solving and collaboration skills. You exhibit a strong desire to learn and share knowledge with colleagues and are willing to adapt your approach to different team members.You're great at motivating others and have an infectious enthusiasm for CRM and FSE strategy. You will be asked to lead broader discussions on how we use data, analytics and insight to drive forward Christian Aid's income generation and brand strategies, identifying opportunities and collaborating with colleagues to prioritise and deliver, particularly in the digital space.You will have proven experience of full lifecycle management of projects / programmes of work in a complex environment. Business change management experience and ability to shape a 'good practice approach' to change, and experience of working with an Agile mindset and practices.You will have demonstrable CRM product ownership and above in an agency or client-side environment.Further informationThis role requires applicants to have the right to work in the country where this position is based.All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.Competency questions (if required)As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:-Tell us about your approach to leadership.-Talk us through your Data and CRM skills and how you use them to deliver tangible business benefits, particularly around supporter engagement and income generation.

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