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Learning Lead

Employer
Citizens Advice Coventry
Location
UK
Salary
Competitive
Closing date
15 Jun 2021

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Sector
Healthcare
Contract Type
Permanent
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Job Details

Learning Lead: Volunteers

Coventry Citizens Advice is launching its new Core Service, building on the successes of our provision during Lockdown, and focusing on building a resilient and diverse group of volunteers in line with the Coventry Citizens Advice Volunteer Strategy 2021. This pivotal role will be responsible for the selection, training and deployment of our volunteers across all service areas.

Reporting to the Operations Director and linking closely with the Core Services Manager, the Learning Lead will be responsible for:

Managing the recruitment, selection and induction of our volunteers
Ensuring that Volunteers are located in the service, with sufficient management oversight, and receiving ongoing support from Advice Session Supervisors (ASS) as they develop their skills in role.
Ensuring that volunteers are undertaking and are up to date with mandatory online training
Supporting the Quality Lead in assessing and maintaining the Quality of Advice provided by volunteers as they proceed through their training and advice work with clients.

We respect the diversity of our employees and that they come from a variety of religious backgrounds. Our policy is to respect all religious faiths and we will, where reasonably practical, be supportive when staff want to follow their regular practices connected with their religion.

Please download the attached Recruitment Pack and Application Form for more information and to apply.

Closing date: Wednesday 16th June 5pm

Interviews: to be held on Wednesday 23rd/Thursday 24th June
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