We’re looking for Technical Support Specialist to work with us at our Watford based Head Office. Join a leading UK based Field Marketing company that offers its employees exciting opportunities with some of the leading brands in the world, and a world leader for digitised field sales & marketing services.
IT Technical Support Specialist (Internal Role) – Desktop / Devices Support.
£27,000 – £32,000 DOE
Full Time, Permanent. Immediate Start.
The IT Technical Support Specialist Role:
As an IT Technical Support Specialist you will monitor and maintain the performance of computer systems and provide seamless employee experience. We are looking for someone with a great personality, willing to learn and passionate about work.
This will be a challenging and broad role, and duties will include:
+ Monitor applications, databases and infrastructure components to ensure services level agreements (SLAs) are met, trends leading to problems are identified, proactive actions are taken; and, when needed, immediate problem management activities are addressed
+ Work on problems of diverse scope where analysis of data requires the evaluation of identifiable factors. Demonstrate good judgment in selecting methods and techniques for obtaining solutions
+ Maintaining relevant computer hardware and back up hardware
+ Install hardware and peripheral components like printers, keyboards and monitors
+ Install, repair and conduct preventive maintenance of Laptops, Desktops & Servers by providing technical support
+ Diagnose and resolve incidents using documented procedures to perform responsibilities
+ Provide relevant training to new starters
+ Troubleshooting system and network problems and diagnosing and solving hardware or software faults and replace parts as required
+ The responsibility of ensuring all Servers & other machines are backed up on the cloud, in the network and off-site
+ Setting up new users' accounts and profiles and dealing with password issues
+ Odd Hour/Weekend support in case of any planned upgrades or server fixes
+ Perform other job-related duties as assigned
+ Understanding of TCP/IP network technologies (subnets, routing, troubleshooting)
+ Troubleshooting Experience with Windows 8, 8.1 and 10 & Mac
+ Troubleshooting Experience with Windows Server 2008 & 2012
+ Hands on experience of Linux/Unix/Windows Platforms with System Administration, Monitoring Solutions, Virtualization, Storage Management
+ Experience with Active Directory, GPOs, DNS, DHCP and IIS
+ Experience with Virtualization technologies like Citrix, VMware, Hyper-V and Oracle Virtual Box
+ Experience on Cloud services on Azure / Amazon. Office 365 etc.
+ Hands on in Shell, MS Build, and PowerShell scripting language, administration of systems
+ Proficient with Microsoft Office Suite
+ Bachelor's degree or Diploma in IT/Computer Science with relevant work exposure.
+ Passionate about data and analysis with excellent numerical skills
+ Network design, management and administration
+ Sophos Firewall configuration, implementation and administration
+ Troubleshoot firewall configurations remotely supporting all managed firewall solutions including remote
+ Understanding that includes TCP/IP routing protocols, MPLS, NAT, DNS, firewall policies, geo-load balancing, VPN technologies, switching, Security, QoS, Wi-Fi, Network Management and Monitoring Software
+ Implement, configure and troubleshoot VPN's and Secure Remote related issues
Pension – NOW Pensions 3%
Holidays – 25 days + bank holidays
Benefits – Death in Service – up to 4 x annual salary, Bupa Private Medical and Dental Insurance and a Health and Wellbeing Fund.
Interested? Apply here for a fast-track path to the Hiring Manager
Your Experience / Background / Previous Roles May Include:
Desktop Support, Helpdesk Support, IT Support, Internal Support, Junior IT Support, Graduate IT Support.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.