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IT Technical Support Specialist – Internal – Immediate Start

Recruitment Revolution
Watford, Hertfordshire
£27,000 - £32,000 DOE Plus Benefits
Closing date
30 Jun 2021

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Technology & New Media
Contract Type
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Job Details

We’re looking for Technical Support Specialist to work with us at our Watford based Head Office. Join a leading UK based Field Marketing company that offers its employees exciting opportunities with some of the leading brands in the world, and a world leader for digitised field sales & marketing services.

Role Info:

IT Technical Support Specialist (Internal Role) – Desktop / Devices Support.
£27,000 – £32,000 DOE
Plus Benefits
Full Time, Permanent. Immediate Start.

The IT Technical Support Specialist Role:

As an IT Technical Support Specialist you will monitor and maintain the performance of computer systems and provide seamless employee experience. We are looking for someone with a great personality, willing to learn and passionate about work.

This will be a challenging and broad role, and duties will include:

+ Monitor applications, databases and infrastructure components to ensure services level agreements (SLAs) are met, trends leading to problems are identified, proactive actions are taken; and, when needed, immediate problem management activities are addressed
+ Work on problems of diverse scope where analysis of data requires the evaluation of identifiable factors. Demonstrate good judgment in selecting methods and techniques for obtaining solutions
+ Maintaining relevant computer hardware and back up hardware
+ Install hardware and peripheral components like printers, keyboards and monitors
+ Install, repair and conduct preventive maintenance of Laptops, Desktops & Servers by providing technical support
+ Diagnose and resolve incidents using documented procedures to perform responsibilities
+ Provide relevant training to new starters
+ Troubleshooting system and network problems and diagnosing and solving hardware or software faults and replace parts as required
+ The responsibility of ensuring all Servers & other machines are backed up on the cloud, in the network and off-site
+ Setting up new users' accounts and profiles and dealing with password issues
+ Odd Hour/Weekend support in case of any planned upgrades or server fixes
+ Perform other job-related duties as assigned

About You:

+ Understanding of TCP/IP network technologies (subnets, routing, troubleshooting)
+ Troubleshooting Experience with Windows 8, 8.1 and 10 & Mac
+ Troubleshooting Experience with Windows Server 2008 & 2012
+ Hands on experience of Linux/Unix/Windows Platforms with System Administration, Monitoring Solutions, Virtualization, Storage Management
+ Experience with Active Directory, GPOs, DNS, DHCP and IIS
+ Experience with Virtualization technologies like Citrix, VMware, Hyper-V and Oracle Virtual Box
+ Experience on Cloud services on Azure / Amazon. Office 365 etc.
+ Hands on in Shell, MS Build, and PowerShell scripting language, administration of systems
+ Proficient with Microsoft Office Suite
+ Bachelor's degree or Diploma in IT/Computer Science with relevant work exposure.

Desirable Skills:

+ Passionate about data and analysis with excellent numerical skills
+ Network design, management and administration
+ Sophos Firewall configuration, implementation and administration
+ Troubleshoot firewall configurations remotely supporting all managed firewall solutions including remote
+ Understanding that includes TCP/IP routing protocols, MPLS, NAT, DNS, firewall policies, geo-load balancing, VPN technologies, switching, Security, QoS, Wi-Fi, Network Management and Monitoring Software
+ Implement, configure and troubleshoot VPN's and Secure Remote related issues
+ Any exposure to web development (PHP, JavaScript, CSS / HTML, SQL) would be a plus


Pension – NOW Pensions 3%
Holidays – 25 days + bank holidays
Benefits – Death in Service – up to 4 x annual salary, Bupa Private Medical and Dental Insurance and a Health and Wellbeing Fund.

Interested? Apply here for a fast-track path to the Hiring Manager

Your Experience / Background / Previous Roles May Include:
Desktop Support, Helpdesk Support, IT Support, Internal Support, Junior IT Support, Graduate IT Support.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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