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1st Line Customer Helpdesk

Employer
First Recruitment Services Limited
Location
UK
Salary
Competitive
Closing date
18 May 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

An exciting Technical Customer Support vacancy is available in Brighton, working on the helpdesk, supporting customers with software and hardware issues relating to the company's products where you'll be working as part of a fun and growing 1st Line team.

We are looking for experience in Customer Service, ideally with Technical Products, or experience in 1st Line Support, IT Helpdesk or a similar.

Duties include:
  • Providing first line customer service to offer product support to Technical, Sales and Returns enquiries by phone, in writing or on Skype
  • Handling Technical enquiries for both Software and Hardware (IT/Electronics)
  • Providing excellent Customer Service with Technical/IT based products
  • Advising of other suitable products and upgrades as necessary

The successful candidate will need:
  • Excellent Customer Service skills and ideally previous experience in Customer Services whether it be call centre or retail based
  • An interest, qualification or experience in IT, Electronics or Technology in general
  • Ideally previous Technical Support experience but this is not essential

The role is permanent working 8.5 hour days between the hours of 7am and 7pm Monday to Friday as well as very occasional Saturday mornings on a rota basis.

The salary is between £19K - £20.5K dependent on skills and experience plus bonus based on attendance and customer satisfaction as well as a great working atmosphere, fantastic benefits and future progression opportunities.

First Recruitment Services Ltd is acting as an employment agency.
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