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Service Delivery Assistant

Victim Support
Closing date
14 May 2021

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Job Details

Victim Support are looking for a Service Delivery Assistant to assist in Greater Manchester, remotely whilst Government restrictions persist or at an accessible Central Manchester Location TBC.Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.The role is to support the daily operations of Greater Manchester Victim Services in accordance with national and local policy and procedure as directed by their line manager or those delegated to by their line manager. The main purpose of the job is to provide support to the designated line manager and duties designated by the line manager in accordance with Victim Support's National standards and local policies and procedures.Majority of the time will be spend answering to and responding to calls and incoming requests for information. The aim of the role is to serve as a central administration team to support the wider GM team and act as a central base for the coordination of service delivery.Maintain computerised case management database and manual records in accordance with relevant internal and external policies, procedures and legislationResponsible for the processing of incoming referrals ensuring all data is complete and triaged to appropriate areaReceipt of victim self and third-party referrals, recording them on the database accordinglyDeal with general telephone and reception enquiries, which will include contact with victimsAs appropriate to liaise with other organisations and agencies on behalf of victimsProvide general administrative support. Tasks may include (but are not limited to):-Providing accurate verbal and written informationTyping of minutes, letters and reportsPurchasing of office suppliesAssist with the recruitment of volunteers, including supporting interviews as requiredAssist with raising purchase orders using the Agresso systemChecking volunteer expense returns and inputting volunteer hours onto the collation spreadsheetAssist and supply information and correspondence to internal and external contacts in accordance with required deadlinesAs required, assist operational staff who deliver promotional events to produce course materials and with course management e.g. booking venuesAssist in raising awareness of Victim Support, provide support to fundraising activity and take part in local fundraising eventsDeal with incoming and outgoing mail appropriatelyVictim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.Applications should be explicit enough to provide good evidence against the essential criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.
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