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Financial Inclusion Officer

Closing date
10 May 2021

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Job Details

Financial Inclusion Officer

£30,565 per annum


Fixed Term contract for 12 months - Maternity cover

Full Time

Support our client's communities. See the difference you can make in their c ity.

Our client is passionate about working together to improve lives and help neighbourhoods thrive. They see the difference their work makes in their city and they work together to support their customers and their wellbeing.

As an Financial Inclusion Officer you'll work directly with their tenants both over the phone and face to face to provide a comprehensive debt and welfare benefits advice service. You will offer financial guidance and information relating to welfare benefits including Housing benefit and Universal Credit, signposting to other specialist providers where necessary. An important part of your role will be to work closely with their team of Income Officers to identify customers in financial hardship to ensure that adequate support systems are put in place.

The ideal candidate will have worked in a similar role so will be able to demonstrate a good working knowledge of providing debt and welfare advice. You will be experienced in using Case Management systems such as Advice Pro and will have a good understanding of all debt solutions including debt relief orders. You will be a confident communicator who can remain calm in challenging situations, you will have managed your own caseload in the past and will be comfortable working both in person and over the telephone. You will be working with customers from a variety of backgrounds and as such, you will have proven success in working closely with those with mental health and/or complex needs to provide appropriate support solutions.

Please note that this role is subject to an enhanced DBS check.

Our client is supportive, flexible and rightly proud of their work. They're also really excited about the future. You'll get a brilliant benefits package and so much support and guidance. So, join them now and see the difference you can make in their great city.

If this sounds like you then apply today, they'd love to hear from you.
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