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IT Helpdesk Administrator

The Trussell Trust
Closing date
23 May 2021

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Technology & New Media
Contract Type
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Job Details

Role outline and purpose

A fantastic opportunity for a Helpdesk Administrator to make their mark in a newly formed team. This is a pivotal role, responsible for driving forward the continued improvement of the support environment to end users; aligned with the Trusts strategy, values and goals.

Role responsibilities

Operating as a helpdesk administrator for the Trust environment with 170+ users
Troubleshoot / fix user IT problems, diagnosing and solving hardware or software issues
Set-up user equipment as needed / Purchase order processing
Evaluate user queries and determine if an internal fix or to be signposted to external support partners
New starters training
Strive to continuously improve the IT services we deliver and support

Person Specification

Technical skills and minimum knowledge:

Excellent helpdesk management skills and giving due regard to equity, diversity and inclusion within these processes
Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Proficient with PC environments (Mac a bonus), networking, and SaaS platform administration (Helpdesk, O365, G Suite/Google systems, Teams, video conferencing, SharePoint, etc.
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