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1st Line Support Analyst

Harvey Nash
Closing date
17 May 2021

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Technology & New Media
Contract Type
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Job Details

Service Desk Analyst, 3-months contract, £130pd, Birmingham

My client based in Birmingham is looking for a Service Desk Analyst to join their team on contract basis. Responsibilities:

* Working within a team of support analysts to handle customer requests * Providing customers with product usage advice and guidance

* Handling complex or difficult customer issues to achieve prompt resolution

* Ensuring quality of information and detail when raising Support Tickets

* Maintaining high standards of professionality and Customer Service

* Ensuring correct customer expectations are set and achieved

* Identifying and managing the appropriate priorities and required actions

* Taking ownership and applying affirmative actions when needed

Essential experience:

* Strong customer service ethic and sense of urgency

* Solid Customer Service experience

* Excellent organisation skills / collaboration / communication / interpersonal skills.

* Good IT skills including experience of Microsoft Windows 7/ 8/ 10 and Microsoft Office.

* Good understanding of IT within a corporate environment

* Excellent verbal and written communication skills at all business levels

* Methodical approach to problem-solving

* High attention to detail

Preferred Qualifications:

* ITIL foundation or higher

Don't hesitate to apply!

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