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credit control

Randstad Business Solutions
Closing date
14 May 2021

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Job Details

Are you looking for your next opportunity in Credit Control?

With a fantastic company who are going through an exciting transition period?

Are you looking for a role were you can learn and grow?

Randstad are looking for an experience Credit Controller to join their Branch Operations. We are looking for someone who is dynamic, truly committed and due to the period of change is able to adapt to change.

The team

Credit Control Manager

Team Leader

6x Credit Controllers

2x Cash allocation


Monday to Friday 8.30 -5.30pm 1 hour lunch

Flexible hybrid working

Primary purpose of the role:

-To provide a proactive, responsive and quality driven credit service in line with predetermined SLAs for all branches
-Assist the Team Leader / Credit Manager in achieving cash collection targets by collecting outstanding receivables from clients
-Resolutions of client disputes in the shortest possible time
-Mitigate risk and potential bad debts
-Looking for continuous improvement and identifying best practices and effective business controls which will positively impact business results

Key Responsibilities:

-Control and reduce debt to set targets on a monthly basis
-Liaise with all clients to ensure remittances are sent to the correct address for the allocation of debt and chase all missing remittances
-Ensure and maintain quality call volumes to assist with the cash collections
-Manage and maintain responsibility for your ledger
-Achieve monthly cash targets
-Continual reduction of 90 and 182 day debt
-Work within the company standard credit control routines, utilising pre-defined reports and processes
-Execute and support in credit management such as: application processing, handling order processing errors, timely cash collection
-Maintain accurate and up to date stat's and variable client records on computer systems
-Receive incoming calls and record all queries promptly and accurately in support of cash collection activity
-Working with Operations teams to ensure all incoming queries are promptly dealt with
-To build and maintain close working relationships with the billing team
-Maintain and build relations with the cash allocation team
-Ensure collection efforts are routinely organized to ensure frequent and regular coverage of the whole ledger
-Support the credit risk management procedure
-Know and implement Randstad Credit Policy and Procedures, making pragmatic decisions where applicable
-Communicate to internal and external customers in a professional and polite manner at all times
-Ensure a culture of effective working relationships, close collaboration and communication is developed and maintained across all finance teams
-Conduct client visits alongside branch teams and handle client complaints, as appropriate
-Sending out accurate statements and other documents as required supporting debt chasing activity
-Identify opportunities for process, product and service improvement, following agreed CI methodology
-Contribute to improvement projects as requested by management
-Actively support the Finance team goal to deliver world class customer service as set out in the FSSC customer service charter

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
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