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Customer Success Manager

Closing date
14 May 2021

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Technology & New Media
Contract Type
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Job Details

Technical Account Manager - SaaS

We're working with a North-West based SaaS vendor, who provides a unique solution into the Retail/Supply chain space, to find a client-facing technology professional that will help a defined client-based to get the maximum benefit from our client's solution.

In this role, you will;
  • Build strong, strategic relationships with your account base. Hosting regular meetings to ensure accounts are achieving maximum value from their investment
  • work closely with the commercial team to ensure account retention
  • be the "voice of the customer" internally, ensuring our client's platform is continuously improving, and internal product/development teams have continuous visibility of customer feedback
  • work closely with the saas platform; you will be able to configure any element of the platform to support end-users requirements
  • create new ideas that improve customer experience
  • deliver on-site training to customers to help with the adoption of best practice
  • act as a bridge between technical and non-technical personnel, both internally and externally, with clients

Candidate Requirements;

If you have good knowledge of the technology stack used by Retail/Supply chain organisations and can demonstrate performance helping business get the most out of Software/SaaS platforms, this is a great opportunity to work in a customer-centric role within a fast-growing technology vendor.
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