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1st Line IT Support

Foxwood Recruitment
Closing date
14 May 2021

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Technology & New Media
Contract Type
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Job Details

Be part of something exciting! Our client drives the most ambitious IT careers and is an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world. The role of Service Desk Technical Analyst supports a wide range of organisations such as Council Workers supporting major cities, Government agencies and large UK commercial businesses.

What Will You Be Doing?
  • You will provide technical support for incoming queries related to system, software, hardware and networks. You will be problem solving for clients over the phone, which involves quite a bit of talking and then following up with them to make sure an issue has been resolved properly and in good time.
  • To be successful within this role you will be able to think beyond just problem resolution, by actively identifying opportunities for improvement.
  • You will be able to take control and understand your own goals in order to perform to the highest standard for your clients.

What Skills Will You Need?
  • You will have excellent knowledge of Microsoft Operating Systems and Applications.
  • You must have good written communication skills as you will need to log calls accurately via bespoke applications.
  • Previous experience working on a Service Desk or a similar environment working to SLA's is advantageous but not essential.
  • You will have the ability to problem solve and trouble shoot within a busy environment. You must have sound written and spoken communication skills and be able to work under your own initiative as well as part of a team.

  • Starting Salary: £19,500.
  • 25 days' Annual Leave plus Bank Holidays.
  • Generous share scheme (3% + 3% matching), flexible retirement plan, private health and dental insurance, cycle to work scheme, buy and sell holidays, childcare vouchers plus many more.

So, if you're a tech whizz who wants to grow within a multinational organisation which is devoted to developing their employees, get in touch and apply today!
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