Account Manager (Digital Agency)
If you are an experienced B2B Digital Account Manager with a great agency background and want to work on some of the most cutting-edge websites with some amazing clients, then we have a great role for you!
We are working with an established digital agency that has been operating for nearly 25 years with an established and growing client base.
Based near Dartford they describe themselves as dynamic and adaptable, hence why they have remained competitive over the last quarter century.
They count all employees as family and everyone has their area of specialism in the team, enabling them to utilise their core skills and expertise. They have a fantastic mix of young creative talent, mentored by experienced industry hands, providing them with the ability to continuously push boundaries and exceed client expectations.
Due to growth with new client wins, they are now looking for an experienced Digital Account Manager to join the friendly team to assist clients to help them improve their web presence.
As a Digital Account Manager, you should have solid experience with a customer service approach. You should also have a clear idea of how digital tools add value to company strategy and performance.
As well as the opportunity to work with a growing digital agency, they offer a good holiday allowance, £500 yearly personalised training budget and career progression.
Some of your responsibilities include:
*Project planning and management of timelines, deadlines, and budgets, ensuring we stay on track and deliver on client commitments
*Act as the point of contact for clients for digital management matters
*Build strong, long-term client relationships and maintain frequent contact including via telephone and (when appropriate) face to face meetings with larger clients.
*Set digital strategies for your assigned customers, considering their specific requirements
*Business development across all accounts
*Maintaining and growing strong customer satisfaction
*Address client queries effectively and in a timely manner
*Stay up-to-date with digital technology trends
*Examples of some of your day-to-day tasks:
oRegular liaison with both clients and the design and development teams for your on-going projects
oRaising and managing support tickets with the development team
oRaising invoices for work completed as and when required
oEnsuring all work is completed on schedule, and keeping clients updated on timelines
oUpdating site content as and when required
*Someone with a proven work experience as a Digital Account Manager
*In-depth understanding of online marketing tools
*Experience with customer service and account management
*Excellent verbal and written communication skills
*Sense of ownership and pride in your performance and its impact on company's success
*A team player who thrives working within a group of like minded people
*Outgoing, energetic and fun with the ability to bring people together and motivate the team towards company goals and objectives
*Willing and open to contributing towards internal and external meetings with key stakeholders
*Excellent written and verbal communication skills
*Incredibly well organised
*Proficient in Microsoft Office, specifically Microsoft Word, Excel, and PowerPoint
*Must pay attention to detail
*Keen to learn and progress
*Due to location a driver would be preferred
Working hours are Monday - Friday 08.30 - 17.00
All staff currently working remotely from home, and for the right candidate this option could continue post covid.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...