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Relationship Manager (Mid Wales)

Cancer Research UK
Closing date
11 May 2021

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RELATIONSHIP MANAGER Location: Home-based. This role covers Mid Wales and candidates must be based with 20 miles of the border. Towns that cover this patch are (Aberystwyth, Brecon, Builth Wells, Cardigan, Hay-on-Wye, Lampeter, and Llanidloes)Working pattern: Full time, PermanentSalary: £26,000 - £29,000 per annum plus a £4,500 per annum car allowanceApplication method: CV & cover letter requiredApplication Deadline: Sunday 9th May 2021, 23:59pm Please apply as soon as possible, we may close the role early if we receive a high number of applicants Are you an ambitious, driven people person, passionate about raising money to support Cancer Research UK with its plans to beat cancer sooner? At Cancer Research UK, our pioneering research has helped double survival rates in the last 40 years but there is much more that we want to do. Our Relationship Managers inspire and engage with our communities to enable us to raise the funds we need to continue this life saving research. We now have an amazing opportunity for you to join the UK's leading cancer charity whose science holds the solution. Why we need youOur Relationship Managers are the face of CRUK within the community, liaising with external supporters on a day to day basis. Focusing on the heart of CRUKs core purpose, our Relationship Mangers are passionate about raising money through building long last relationships with our supporters. We're looking for a natural people person, either from a sales or charity background, with excellent relationship building skills. You'll be used to managing conflicting priorities and be adaptable in an environment where no two days are the same. What will I be doing? Relationship Managers work within the community to provide individuals, groups and corporate supporters an exceptional level of service across the CRUK portfolio. They will inspire and motivate supporters to develop long-term relationships, maximising in-year fundraising opportunities and lifetime value. You can find the full job description here: Making an impact every day you will :Inspire, develop and manage supporters to achieve agreed objectives by offering outstanding, tailored stewardship to build emotional loyalty and maximise lifetime value through cultivationEnsure each supporter has a stewardship plan in place which best fits their motivations, utilising the cross-organisation portfolio of products and engagement opportunities to raise awareness of CRUK's impact and relevancePlan and deliver appropriate effective reward & recognition to increase loyalty, income and longevity with our supportersWork with the Divisional Manager to support creation and delivery of relevant strategies that build better and longer lasting relationships to increase lifetime incomeBuild strong working relationships with other divisional roles including Acquisition Executive, Acquisition Manager, Relationship Executive to ensure transitioned supporters are developed and nurtured effectively, passing onto Legacy-focused Relationship Managers where appropriateSupport the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters and generating potential leads in collaboration with the Acquisition teamWork with divisionally based and other CRUK staff to maximise supporter activity with a focus on those that will help support national and divisional strategiesAchieve agreed in year and longer-term targets, including progression along the pipeline, risk mitigation, increasing propensity to give, and growing the portfolioPrepare and deliver financial reports and commentary for in year and long-term performance, developing and implementing contingency plans to ensure targets are metUpdate and maintain all records on supporter databases to ensure accuracy in line with agreed standards and timescales, incl. capturing pledged value for Legacy supporters Key Experience and Behaviours You'll be able to bring to the role:Experience of working as part of a high performing team, achieving and exceeding KPIs and targets with a proven ability to recognise and reward people's contributionAbility to understand CRUK's vision, purpose, and achievements, sharing this knowledge to motivate and inspire supportersExcellent networking and relationship management skills with the ability to motivate and influence supporters or customers to reach targetsProven ability to generate new ideas, adapt style and approach to meet the needs of different supporters or customers from across CRUK's product portfolioA solution focussed approach to enable supporters or customers to overcome challenges and maximise fundraising with the confidence to take calculated risks and respond with resilience to outcomesExcellent communication and presentation skills (face to face, written and phone) to engender the confidence of supporters and build long lasting relationships Ideally, you'll also be able to demonstrate the followingWelsh Speaking (Desirable)Experience of working unsupervised with the ability to drive and generate own workloadExceptional time management, prioritisation and planning skillsUnderstanding of sector best practice and relevant fundraising / charity legislation (data protection act, health and safety, etc.)Ensuring equality and diversity is celebrated and considered as part of all decisions takenCommitted to Cancer Research UK's vision to bring forward the day all cancers are curedUndertake other tasks as necessary to contribute to the Communities team objectives and those of Cancer Research UK What will I gain?Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So, we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately, you'll know that you'll be changing lives through your work.
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