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UO - Operations Manager - Oxford Circus Flagship, London

Urban Outfitters Europe
Closing date
25 May 2021

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Job Details

JOB TITLE: Operations Manager

REPORTS TO: Store Manager




The main objective of this role is to oversee the operations, loss prevention, facilities and maintenance, receiving activities and procedures of the store. To support the management team in creating a store environment that fosters creativity and inspires the Urban Outfitters customer. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Training Peers" philosophy.



· Ensure that all resources are available for the successful recruitment, training and development and coaching of a productive sales team

· Adapt to the store's needs by assisting with customer service, cleaning tasks, and store projects

· Recognise and develop talented individuals for advancement and growth within the organisation

· Uphold Company standards and act as a positive role model to others

Leadership and Communication:

· Model the way by Inspiring, motivating and encouraging teamwork

· Take the lead by training and coaching on operational procedures

· Assist senior management in the planning of daily and weekly tasks that are influenced by operational needs

· Possess excellent communication skills in both written and verbal form

· Take in active role in department and daily meetings

Managing the Environment:

· Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management

· Ensure that the store is fully stocked on all necessary supplies to facilitate the day to day running of the business

· Assume total accountability of back of house areas and management of the stockroom. Ensure all areas are maintained and kept neat, clean and organised


· Perform and assist management with all daily operational responsibilities (i.e. opening and closing tasks, shipment receipt and back office operations)

· Supervise sales floor activities and daily projects

· Contribute to the store stock loss goal by supporting loss prevention and inventory control policies and procedures

· Assist senior management by overseeing the planning and recording of sales and payroll information

· Assist and coach the team on shoplifting prevention measures and in handling apprehensions

· Along side the Store Manager assume accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents

Merchandising and Display:

· Collaborate with the merchandising and sales teams to ensure a fast and efficient flow of merchandise to the sales floor

· Ensure a neat, clean and organised store environment

· Exhibit a familiarity with current product and trend awareness

· Support sales by assisting in merchandising and display projects as is needed

  • Experience of working in a retail supervisory managing the back of house areas (i.e. general facilities and maintenance, stockroom and administration)
  • An understanding of the Urban Outfitters culture and its appeal to the local market.
  • Ability to drive sales through excellent service and a full understanding of the operational business procedures.
  • Basic knowledge of good HR practice, health and safety requirements and facilities management.
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