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Information Technology Service Delivery Manager

Origami Risk
Closing date
22 May 2021

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Job Details

Making a Difference

At Origami Risk the Delivery Service Manager is responsible for the execution of the strategic vision for professional services. This position serves as the strategic partner for the Vice President of Professional Services and is tasked with finding innovative ways to enhance efficiency and productivity. This position also selects, develops and evaluates colleagues.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Key Responsibilities

  • Work closely with the Vice President of Professional Services and own the execution of the Strategic Service Plan
  • Applies standard engagement methodologies across service including frameworks, tools and resources
  • Develops and implements plans and objectives in an effective and innovated way
  • Understands clients' most important strategic initiatives and develops solutions to meet them
  • Engages in high-priority interactions with clients' senior leaders
  • Oversees and coordinates daily operations of Service department
  • Implements strategies to achieve prioritized initiatives
  • Identifies marketable client opportunities to maximize business value to both the client and to Origami
  • Responsible for the quality of client service and for client satisfaction metrics
  • Assesses and reports progress in meeting team objectives
  • Assesses client and team needs and articulates them internally
  • Manages composition and workload of teams
  • Provides coaching and oversight of each team lead to ensure productivity and quality
  • Performs team member review, evaluation, and compensation processes
  • Manages team, directly and indirectly, with the goal of enhancing professional development and personal growth
  • Identifies, provides and coordinates additional trainings opportunities for team members
  • Acts as a mentor to less experienced Origami team members
  • Facilitates the execution of strategic initiatives throughout the year
  • Provides innovative ideas for ongoing improvement to the service model


  • 10+ years of management experience in a complex, professional services environment
  • Extensive professional services experience supporting RMIS technology
  • Bachelor's Degree in a business-related field
  • Demonstrated ability to think critically and execute swiftly
  • Superior communication and presentation skills
  • Insurance industry experience preferred

Who We Are

Origami Risk is an industry-leading provider of integrated SaaS solutions for the risk and insurance industry-from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver a full suite of risk management and insurance core system solutions from a single, secure, cloud-based platform. We have a singular focus on helping clients achieve their business objectives by developing, implementing, and supporting our technology solutions.

Founded in 2009 by Risk Management Information System (RMIS) industry veterans, over the past decade Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte's Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the "Best Places to Work" and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).
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