Customer Success Advisor£25,000 - £30,000 DOE + BenefitsManchester
Nobul are working in partnership with a rapid growth Manchester-based SaaS business that are looking to expand their team and hire a skilled professional to join their customer success team as a Customer Success Advisor. They provide a unique solution that allows brands in the FMCG sector to identify issues and take action when it matters.
This person will need to be tech-savvy and comfortable working closely with clients to help them solve their technical issues.
You will be responsible for:
- Manage a variety of requests from customers - these range from simple queries to complex incidents, reported via telephone calls, online chat, emails or online support tickets
- Establish and maintain a high degree of product expertise
- Investigate and troubleshoot technical related issues
- Take responsibility for resolving issues working closely with the product team
- Be fully involved in significant software improvement projects
Successful candidates must be
- Tech Savvy - Experience supporting a bespoke application (preferably SaaS)
- Confident & engaging
- Organised and efficient with the ability to work autonomously
- An exceptional communicator
- A Strong team player
- Able to multi-task, prioritise and manage time effectively
- Self-motivated with drive and ambition to meet & exceed targets
- Looking for a real career opportunity
In return, you will be given the opportunity to work for an exciting business that are offering an excellent package and genuine career opportunity.
If you would like to apply for the role or find out more, please apply directly or contact Matt Veal at Nobul Resourcing.