This job has expired

Call Centre/Customer Service Agent

Employer
Global Technology Solutions Ltd
Location
UK
Salary
Competitive
Closing date
6 May 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough.

Due to COVID19 this role will initially be working from home, until the site returns to normality.

You will need to have experience of working In a call centre or service desk role.

Various Shifts. 7.5 hour shift. Desk covered between 07:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis.

Contracts min 3 months, with a view to going perm long term .

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

*Strong Customer Service Experience Needed
*Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
*Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
*Proactively keeping Customers informed on incident or request status and progress.
*Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
*Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
*Resolve >60% of incidents logged as a First Time Fix

So if you are a Call Logger/ Service Desk / First Line support / Call Centre analyst with the above skills and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
This job was originally posted as www.cwjobs.co.uk/job/92600754
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